Advanced Office Clerk

Professional Performance Development Group•Bethesda, MD

2d•Onsite

About The Position

Provides clerical and administrative support for the Radiology department. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care. Contacts patients to schedule, reschedule, or cancel visits, including consult/referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records and ensuring compliance with regulatory requirements.

Requirements

High school diploma or GED
Minimum 12 months office experience
Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA
Strong interpersonal, communication, and organizational skills
Ability to work independently, apply judgment, and learn in-house scheduling systems

Responsibilities

Receive and direct phone calls and visitors; provide basic authorized information
Schedule, modify, and process appointments in MHS GENESIS
Arrange consults, follow-up visits, x-rays, and lab tests; explain preparation requirements
Screen walk-in patients and review documents for eligibility; coordinate with providers
Retrieve and relay lab and imaging results to clinical staff
Maintain, assemble, file, and audit patient medical records for accuracy and completeness
Prepare meeting minutes and compile patient data as requested
Manage calendars, coordinate meetings, send reminders, and book conference rooms
Use office automation systems to create reports, maintain files, and support daily operations
Monitor kiosk check-ins, greet/escort patients, and ensure timely provider contact
Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams
Daily reception of visitors and phone inquiries
Daily patient screening and appointment scheduling
~30 x-ray/lab appointments scheduled daily
~30 lab results relayed daily
Scheduling for ~20 cardiothoracic patients
Assist patients with kiosk check-in technology