Advanced Medical Support Assistant

About the position

The Advanced Medical Support Assistant (AMSA) serves as an integrated administrative support of the Primary Care teamlet and/or Specialty Care Service within the Community Based Outpatient Clinics at Washington DC VA Medical Center. Incumbent will perform receptionist duties, customer service, maintains appointment schedules and other assigned duties for proper and timely treatment of patients. Coordinates with multiple specialties to ensure the clinic setup is closely monitored to support the needs of clinic and make necessary adjustments. Incumbent processes telephone calls, customer interactions and secure messaging.

Responsibilities

• Perform receptionist duties and customer service.
• Maintain appointment schedules for patients.
• Coordinate with multiple specialties to ensure clinic setup is monitored.
• Process telephone calls and customer interactions.
• Ensure proper and timely treatment of patients.

Requirements

• U.S. Citizenship is required.
• Must be proficient in written and spoken English.
• Six months experience in clerical, office, customer service, or administrative work.
• Ability to collaborate and communicate with a wide range of medical clinicians.
• Ability to independently set priorities and organize work to meet deadlines.
• Advanced knowledge of medical terminology and healthcare processes.

Nice-to-haves

• Experience in scheduling and managing patient appointments.
• Knowledge of policies and procedures related to patient care.
• Experience with electronic health records.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time off per year.
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees.
• Traditional federal pension and federal 401K with contributions by VA.
• Federal health, vision, dental, and life insurance.