Advanced Medical Support Assistant

Department of Veterans Affairs•East Orange, NJ

26d•Onsite

About The Position

The NJ VA Healthcare System is hiring for an Advanced Medical Support Assistant for the East Orange VA Medical Center. This incumbent will be responsible for assisting the Veterans in providing a smooth process for the management of outpatient appointments. The Advanced Medical Support Assistants are established to ensure assistance for Veterans to maneuver through the medical system, providing support in managing outpatient appointments as well as support work in connection with their care. The AMSA's have advanced knowledge of the technical health care process as it relates to access to care and clinic management, and will assist with the treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The incumbents utilize computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. The Advanced MSAs will review the clinics appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the Veterans. Duties will vary slightly depending on the section the Advanced Medical Support Assistant is assigned to but in general at the GS-06 level incumbents are expected to perform the following duties: facilitate/process secure messaging with the patient and team, notify patients of normal lab results by mailing lab letter, develop and manage a tracking system for follow up care such as consults, tests, etc. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg).Work collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as PCMHI, Nutrition, Pharm D, Social Work, etc.). Coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments etc. Coordinate with their PACT during schedule scrub activities, arranging with supervisor clinic cancellation, blocking, and rescheduling. Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments, scan Non-VA medical documentation, review (ICB) insurance capture buffer daily, address (RTC) return to clinic orders daily, assist team with virtual appointment management. AMSA performs other duties as assigned.

Responsibilities

Assist Veterans in managing outpatient appointments
Provide support work in connection with Veteran care
Utilize computerized programs and databases to enter, modify, and retrieve sensitive information
Maintain patient confidentiality with written and verbal information, per HIPAA requirements
Review clinic appointment schedules to optimize clinic utilization
Develop and maintain effective communication with patients, interdisciplinary teams, VA medical centers, and other agencies
Facilitate/process secure messaging with the patient and team
Notify patients of normal lab results by mailing lab letter
Develop and manage a tracking system for follow up care such as consults, tests, etc.
Monitor pre-appointment requirements
Work collaboratively in an interdisciplinary coordinated care delivery model
Coordinate with the patient care team to review clinic utilization
Ensure that the clinic setup is closely monitored
Coordinate with their PACT during schedule scrub activities
Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments
Scan Non-VA medical documentation
Review (ICB) insurance capture buffer daily
Address (RTC) return to clinic orders daily
Assist team with virtual appointment management
Perform other duties as assigned

Benefits

Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad-hoc

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