Advanced Medical Support Assistant

Department of Veterans Affairs•Orlando, FL

24d•Onsite

About The Position

The Advanced Medical Support Assistant will work collaboratively in an interdisciplinary coordinated care delivery model. They work with the patient care team to review the clinic utilization by using various reports ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. This position is in The Orlando VA Health Care System, Radiology/Imaging Department, at Lake Nona. The Advance Medical Support Assistant is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. This position requires flexibility in schedule and assignments. The Advanced Medical Support Assistant must be poised and articulate in communicating with people of varied educational levels and backgrounds. Makes caring for the Veteran their priority and conducts themselves in a professional, courteous, and friendly manner at all times.

Nice To Haves

Experience with radiology and medical imaging
Medical terminology

Responsibilities

Provides patient care through scheduling/coordinating appointments using advanced clinic access principles, collecting and updating patient demographic and insurance information, managing the Radiology Pending/Hold log while processing patient appointments and providing customer service.
Acts as a receptionist at the front registration desk. Includes face-to-face interactions as well as by phone.
Coordinates administrative services for veterans, family members, caregivers, and general public, to ensure continuity of outpatient care.
Utilizes data to monitor activity in clinical imaging areas to assure consistent and accurate reporting.
Interprets and communicates requirements of VHA Scheduling Directives and completes accurate scheduling responsibilities.
Develops and maintains effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
Reviews physician orders and acting on such orders that are within the scope of function of an AMSA.
Updates and verifies demographic information.
Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
Performs scheduling, canceling, re-scheduling of patient appointments and consults.
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
Update and verifies patient demographic information.
Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
Maintains patient's confidential records.
Scan and enters information into VISTA, CPRS

Benefits

Competitive salary and regular salary increases.
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

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