Advanced Medical Support Assistant

Department of Veterans Affairs•Naples, FL

28d

About The Position

This position is located under the Health Administration Service (HAS). This position continually supports the mission, vision, and values of the VA Healthcare System. The Advanced Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS. The Advanced Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. The Advanced Medical support assistant (AMSA) plays a critical role in coordination patient care across various healthcare services, ensuring seamless scheduling and support within the VA System. This position requires strong attention to detail, the ability to manage multiple task efficiently, and a commitment to providing excellent patient service.

Responsibilities

Performs data entry, updates and verifies demographic information, no-show information.
Schedules appointments and collects insurance information.
Initiates and carries out a variety of administrative duties in support of patient care.
Responsible for checking patients in upon arrival.
Coordinates with team members to assure that patients are seen at their scheduled time within the clinic setting.
Processes new enrollees and transfer patients by using Register Once, when needed.
Serves as customer service relations provider and assists in the resolution of Veterans' concerns.
Trains unit members in the accomplishments of new task or projects.
Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
Responsible for validation of patient demographic and insurance information.
Acts in the capacity of liaison between patients, team members as well as specialty and ancillary services