Advanced Medical Support Assistant
About The Position
The Advanced Medical Support Assistant supports multiple areas within the Outpatient Clinics, Mental Health, HAS and Primary Care Departments. Duties mainly support the overall management and coordination of appointments for Veterans within all Medical Centers or community clinics. Duties also may include scheduling for COVID-19 Vaccine administration activities. The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Requirements
- Knowledge of various software utilized to run reports and queries
- Practical knowledge of computerized data entry
- Knowledge of information processing systems and software related to patient care
Responsibilities
- Maintaining appointment schedules
- Scheduling special studies or labs
- Following up on administrative items from the Huddle and/or staffing meetings
- Ensuring demographics are updated
- Screening/receiving phone calls and visitors in a courteous and timely manner
- Determining the nature of requests and provide the information desired using privacy rules and established processes
- Scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines
- Communicating directly with the patient to obtain required information to determine patient needs
- Running reports and queries
- Tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administration of Human Resource Programs
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
