Advanced Medical Support Assistant OCA (GS-6)

Department of Veterans Affairs•Birmingham, AL

56d•Onsite

About The Position

The Advanced Medical Support Assistant (MSA) serves at the Birmingham, AL Health Care System (AOCC)Service.. THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 02/27/2026. The initial cut-off date for referral of eligible applications will be on or about 11/07/25 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information. This vacancy announcement establishes an "Open Continuous Announcement" for eligible applicants to be considered for this position. Select all locations you are willing to consider as this announcement will be used to fill vacancies in the listed locations as they come available. The first list of eligible applicants will be referred to the Selection Official 11/07/25. Applications received after this date, will be referred as additional staffing needs arise, throughout the life of the announcement. All qualified applications received by the cut-off date and/or when the hiring manager requests for candidates will be notified at that time. Those candidates that meet eligibility will be forwarded to the selecting official for a review. A selection may be made at any time during the opening of the announcement. We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided. All application packages remain eligible for consideration for 90 days after submission to the announcement. To remain eligible for consideration beyond 90 days, a new application submission is required to indicate your continued interest. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. The Advanced Medical Support Assistant can serve in one of the many areas listed below: Business Office Community Based Clinics Health Administration Mental Health Nursing Acute Care Occupational Medicine Primary Care

Responsibilities

Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Preparing for clinic visits
Ensuring encounter forms are completed
Monitoring both inpatient and outpatient appointments for areas of responsibility
Verifying and updating demographics and insurance information
Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
Other duties as assigned in support of Covid-19 operations for example entrance screening duties

Benefits

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume