Advanced Medical Support Assistant

Department of Veterans Affairs • Beckley, WV

27d • Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) outpatient clinic clerk impacts the administrative aspect of patient care including scheduling/coordinating appointments, using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service support to a variety of professional and administrative personnel throughout the facility. The AMSA is the frontline contact with veterans, family members, and staff. The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. This position provides medical administrative support to outpatient clinics (including Community Based Outpatient Clinics -CBOC's); and is an integral member of those teams. Additionally, duties may include (but are not limited to): Incumbent is responsible to/for: Screening/Receiving phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes. Accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit. Verifying third party insurance and update information in the Insurance Capture Buffer (ICB) System. Documenting eligibility Managing the Electronic Waitlist in accordance to VHA policy. Notifies his/her supervisor when clinic access is less than desirable Performs daily review of active/pending consults, Electronic Waitlist, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned Beckley VAMC

Responsibilities

• Screening/Receiving phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes.
• Accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit.
• Verifying third party insurance and update information in the Insurance Capture Buffer (ICB) System.
• Documenting eligibility
• Managing the Electronic Waitlist in accordance to VHA policy.
• Notifies his/her supervisor when clinic access is less than desirable
• Performs daily review of active/pending consults, Electronic Waitlist, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned Beckley VAMC

Benefits

• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees