Advanced Medical Support Assistant

Department of Veterans Affairs • Louisville, KY

31d • Onsite

About The Position

The incumbent serves as an Advanced Medical Support Assistant assigned to a Specialty Care Setting involved in a specialty outpatient clinic model. The Specialty Outpatient Clinic care team consists of a Specialty care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician).

Responsibilities

• Plays a crucial role in coordinating with the specialty care outpatient team to assess clinic utilization, closely monitor clinic setup, and make necessary adjustments to effectively support clinic requirements.
• Establish and maintain efficient communication channels with patients, interdisciplinary teams, VA medical centers, and external agencies to facilitate seamless transitions from inpatient to outpatient care, liaise with non-VA medical facilities, and manages and schedules Consult and Return to Clinic orders for patient follow up care needs.
• Schedules patient appointments, provides quality customer service to meet the patient's needs, updates patient demographics and insurance information at time of check in,
• Participates in team huddles and meetings to strategize and manage patient care, prioritize tasks, adjust workflow to meet clinic and patient care demands,
• Oversees pre-appointment requirements for patient visits or procedures,
• Engages in problem-solving discussions during team meetings,
• Conducts administrative follow-up tasks,
• Ensures continuity of care by collaborating with the medical team.
• Processes patient secure messages through MyHealthy Vet,
• Coordinates with the care team as necessary, and accurately provides documentation relevant patient care information into the system for efficient care coordination and delivery.

Benefits

• Pay: Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees