ADVANCED MEDICAL SUPPORT ASSISTANT

United States Department of Veterans Affairs • Anderson, SC

383d • $48,396 - $62,917 • Onsite

About The Position

The Advanced Medical Support Assistant (MSA) plays a crucial role in providing specialized administrative patient support within the Columbia, SC Health Care System. This position is responsible for coordinating patient care across multiple clinics and specialties, ensuring efficient access to care and adherence to administrative guidelines. The MSA will work collaboratively with the patient care team to manage appointment schedules and support the operational needs of the clinics.

Requirements

• U.S. Citizenship is required.
• Six months of experience in clerical, office, or other work that indicates the ability to acquire the necessary knowledge and skills.
• Proficiency in written and spoken English.
• One year of experience equivalent to the GS-5 grade level for GS-6 qualification.

Nice To Haves

• Experience in a healthcare setting.
• Knowledge of medical terminology and healthcare processes.
• Ability to work in a team-oriented environment.

Responsibilities

• Scheduling, canceling, and re-scheduling patient appointments and consults.
• Entering no-show information and preparing for clinic sessions.
• Ensuring encounter forms are completed accurately.
• Monitoring inpatient and outpatient appointments for assigned areas.
• Verifying and updating patient demographics and insurance information.
• Processing emergency and non-emergency transfers to other VA facilities or private hospitals.
• Performing basic eligibility checks, co-pays, and pre-authorization requirements for specific coverage.
• Communicating routinely with physicians, case managers, and other allied health professionals.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of health and wellness programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed