Advanced Inside Sales Representative (Core Account Manager for Academic & Medical Sales)

Wolters Kluwer•Minneapolis, MN

1d•Hybrid

About The Position

As an Advanced Inside Sales Representative (Core Account Manager for Academic & Medical Sales), you will manage a book of existing business comprised of accounts $50k and smaller. You will be expected to uncover upsell opportunities, through qualifying customer needs and intent. You bring extensive knowledge and expertise in managing complex sales activities. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes. You will be selling evidence based practiced resources including journals, books, and research workflow tools to academic and medical institutions. We will have two openings. One is for the Central and Southeast, and the other is for the Western U.S.

Requirements

Education: bachelor’s degree or equivalent experience.
Experience: 2+ years experience customer engagement experience.
Ability to drive growth in assigned accounts.
Strong value-based, consultative selling strategy..
Strong prospecting and closing skills.

Nice To Haves

Communication: Strong verbal and written communication skills.
Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management.
Sales Strategy: CRM Software: Proficient use of Customer Relationship Management tools.
Problem-Solving: Capability to understand and resolve complex customer issues.
Organization: Strong organizational and time-management skills.
Analytical Skills: Basic analytics for tracking performance and metrics.
Proactive: Tenacious self-starter who can prospect and close sales.

Responsibilities

Identify and develop new business opportunities for our core offerings.
Handle complex outbound sales.
Process and manage high-impact customer orders.
Maintain and update detailed and accurate customer records including meeting and e-mail activity.
Follow up on leads and convert them into sales.
Record, analyze, and report on detailed sales activities and trends.
Develop and present comprehensive sales quotes and proposals.
Manage customer accounts and ensure their satisfaction.
Collaborate with multiple departments to close deals.
Implement strategic sales initiatives.