Advanced Data Analytics Manager- CX
About The Position
At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Requirements
- Minimum of eight years related work experience in Analytics and Data Science
- Experience working in SQL, Python, Tableau, and AWS
- Experience through progressive growth from hand-on analytics to people leadership
- Minimum of 3 years experience building and presenting executive level PowerPoint presentations
- Undergraduate degree or equivalent combination of training and experience
Nice To Haves
- Experience in experimentation
- Digital/Web analytics background
- Adobe data tagging/capture knowledge
- Graduate degree preferred
Responsibilities
- Formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions
- Deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps
- Form hypotheses and draw meaningful insights from disparate data sources
- Understand data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management
- Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams
- Ensure that all work deliverables lead to enhanced enterprise and client outcomes
- Synthesize and communicate the analytics perspective to technical and non-technical senior leadership
- Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges
- Actively build and deliver the analytics roadmap, OKRs
- Collaborate through a matrixed organization for delivery
- Recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work
- Pre-empt requests and plan roadmap for various deliverables and roadshows
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
