Advanced App/Cloud Support & Engineering Manager

Accenture • Boston, MA

23h

About The Position

Advanced App/Cloud Support & Engineering Manager (Accenture LLP; Boston, MA): Accenture LLP has multiple openings for the position of Advanced App/Cloud Support & Engineering Manager in Boston, MA, and the job duties are as follows: Plan and design Microsoft Exchange and Office 365 environments across hybrid, on-prem, and cloud-only models, serving as the primary escalation point and SME. Define and execute the messaging and collaboration roadmap in alignment with IT and business strategies. Plan and manage migrations including Exchange to Office 365, tenant-to-tenant transitions, and hybrid setups using AD Connect. Implement and maintain enterprise-grade email security and compliance solutions, including anti-phishing, DLP, threat protection, and retention policies. Identify and assess complex problems that require in-depth evaluation of variable factors and create solutions for implementation by the team. Automate and optimize operations through PowerShell scripting and process automation to reduce manual tasks and increase efficiency. Conduct project and issue management (including status reporting, and issue reporting) for assigned scope of work and make decisions that impact the team through regular consultation with senior management. Adhere to strategic direction set by senior management.

Requirements

• Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.
• Must have 5 years of experience in each of the following:
• Leading complex migrations and tenant-to-tenant scenarios, utilizing Microsoft Exchange including on-prem, hybrid, online and Office 365
• Working with Microsoft 365 administration, including licensing, compliance, Azure AD Connect, and identity management
• Utilizing PowerShell scripting for automation, administration, and reporting within Microsoft 365 environments
• Implementing enterprise email security solutions, including Microsoft Defender, Proofpoint, Mimecast, and secure mail routing
• Utilizing mobile messaging and endpoint management, including Intune, MDM solutions, and core networking principles relevant to email systems
• Managing a team and communicating effectively with both technical teams and business stakeholders
• Utilizing Microsoft 365 Messaging Administrator (MS-102), Zero Trust principles, SPF/DKIM/DMARC, and ITIL practices.
• Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

Responsibilities

• Plan and design Microsoft Exchange and Office 365 environments across hybrid, on-prem, and cloud-only models, serving as the primary escalation point and SME.
• Define and execute the messaging and collaboration roadmap in alignment with IT and business strategies.
• Plan and manage migrations including Exchange to Office 365, tenant-to-tenant transitions, and hybrid setups using AD Connect.
• Implement and maintain enterprise-grade email security and compliance solutions, including anti-phishing, DLP, threat protection, and retention policies.
• Identify and assess complex problems that require in-depth evaluation of variable factors and create solutions for implementation by the team.
• Automate and optimize operations through PowerShell scripting and process automation to reduce manual tasks and increase efficiency.
• Conduct project and issue management (including status reporting, and issue reporting) for assigned scope of work and make decisions that impact the team through regular consultation with senior management.
• Adhere to strategic direction set by senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager