Advance Medical Support Assistant

G2W Consulting•Temple, TX

1d•$17 - $22•Hybrid

About The Position

We are hiring for Advance Medical Support Assistants in Temple, TX. The hourly rate for this role is $17-$22/hr. Travel is not required for this contract. All contracted personnel must live within 50 miles of the VA Central Texas Health Care System. AMSA's work with Lead AMSA and care coordination/scheduling/walk-in team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor. AMSAs work with Lead Scheduler to achieve all patient communications are completed on time and appropriately. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes. Personnel shall notify their contracting lead when automated systems are not performing as needed. Validates and updates patient demographic information. When records are received, the AMSA will ensure that all necessary health/administrative information is processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed. Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services. Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams. Perform appointment scheduling, tracking, pre- and post- appointment contacts as required. Performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents. Other duties as assigned. AMSA is expected to work independently and resolve unusual or complicated problems. Leads may be located in an area away from the contractor's area, requiring the contractor to make decisions, provide leadership, and share knowledge within appropriate guidelines, independent of immediate contact with the Administrative Officer or AMSA supervisor. Remote – If space is unavailable, some contractor personnel may work 100% of the time in a VA owned or leased space within 50 miles of the commuting area of the above VA facilities. If onsite space is not available, staff can work remotely. Clinic Hours: Regular business hours: Monday – Friday 8:00am – 4:30pm or 7:30a – 4:00pm, excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours. Schedules will be coordinated with the Contracting Officer Representative (COR). This work will require VA network access to use VistA, Health Share Referral Manager (HSRM), Referral Documentation Tool (REFDOC), Enterprise Precision Scanning and Indexing (EPSI), Cisco/Jabber (Automated Call Distribution), Consult Tracking Manager (CTM), Computerized Patient Record System (CPRS), Provider Profile Management System (PPMS), External Provider Scheduling (EPS), Emergency Care Reporting Portal (ECR), RightFax, etc. The contractor will assure optimum quality control, coordination of activities, and that all VA scheduling policies, procedures, and metrics are achieved. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

Must be a resident of the United States of America
Have a High School education or GED equivalent
Oral and written proficiency with English
Basic medical terminology knowledge
Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives
Basic computer skills
Ability to work independently to accomplish a wide variety of duties, including setting priorities, care coordination tasks, and organizing workflow
Type at least 50 WPM
Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Excel most importantly
Have no health or physical disability restrictions that interfere with the performance of assigned duties
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Responsibilities

Work with Lead AMSA and care coordination/scheduling/walk-in team
Work with Lead Scheduler to achieve all patient communications are completed on time and appropriately
Coordinates and authorizes Veteran care with community providers
Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes
Notify contracting lead when automated systems are not performing as needed
Validates and updates patient demographic information
Ensure that all necessary health/administrative information is processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA)
Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed
Screens/receives phone calls in a courteous and timely manner
Responds to telephone inquiries regarding delivery of services
Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams
Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
Performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents
Other duties as assigned
Update patient demographics, to include phone number and address, when appropriate within Integrated Scheduling Software or refer Veteran to Enrollment and Eligibility to update
Retrieve and respond to calls, emails and Teams messages within 48 business hours
Proficiency in following the Minimum Scheduling Effort recording patient/clinic cancellations or no-shows and taking appropriate action to disposition referrals
Monitoring incoming and outgoing faxes and mail, in accordance with HIPAA standards
Provide support to community care coordination team
General oversight of tasks within HSRM
Responsible for workflow, completion, and hand-offs for assigned work, for example, following the Minimum Scheduling Effort to disposition referrals for working the Consult Report, which may apply to the following reports/metrics Aged Active/Scheduled consults, Idle Greater than 14 Days Active/Scheduled consults, Administratively Closed with Medical Records Primary Care Management Module, and any other access or care coordination related reports
Routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor
Responsible for following scheduling practices, ensuring Veterans are scheduled within the VA guidelines
Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews
Demonstrate participation and knowledge in the facility's Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards
Ensure all patients are identified with two appropriate patient identifiers, per policy
Always maintains computer and IT security
Uses access security codes only in the performance of official duties
Accepts full responsibility for protecting electronic and printed files containing sensitive information
Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement
Complete all mandatory training required by VAMC policy
Be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPAA and comply with all standards
Maintain zero (0) breaches of privacy or confidentiality
Complete all performance standards within VA guidelines