ADULT PROTECTIVE SERVICE SUPERVISOR - HOTLINE

Arizona Department of Administration•Phoenix, AZ

3d•Hybrid

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an (Adult Protective Services Supervisor - Hotline ) with the (Centra Intake Unit). DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans. This position directs and supervises a work unit of Adult Protective Services (APS) professional and support staff ensuring compliance with federal and state statutes, rules & regulations, and policy & procedures which mandate receipt and evaluation of reports of abuse, neglect, and/or exploitation of vulnerable and incapacitated adults, 18 years of age or older. Ensure staff follow additional mandates offering protective services and filing of petitions as necessary. Provides community awareness and education regarding APS' role and responsibilities, mandatory reporting law and the APS Appeals Process and Registry. In-state travel is required. Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary. Travel is required for State business. This position may be available for remote work within Arizona (1-2 days per week in the office). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of case management and social work practices and principles (e.g., aging and elder rights, psychological abuse, perpetrator characteristics, adult maltreatment, etc.)
Knowledge of social, intellectual and behavioral problems of vulnerable or incapacitated adults, the aging process and counseling techniques
Knowledge of cultural, environmental and community influences on behavior, human growth and development needs
Skills in oral and written communication and active listening
Skills in time management and organization
Skills in team building & conflict resolution techniques
Skills in assessing and evaluating community and public policy
Ability to establish and maintain working relationships with leadership, division management and internal and external stakeholders
Ability to manage, plan and organize staff assignments and workload
Ability to communicate and interact effectively with various ethnic groups within the community
Ability to effectively deal with irate or hostile internal and external customers
Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
In-state travel may be required.Driver’s License Requirements. [https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf] Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Bachelor’s degree in social work, Rehabilitation, Criminal Justice or closely related field and 2 years professional case management/investigation exp. (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR
1 year as a Human Svc Spct 3 in AZ State Government; OR
4 years exp. providing professional case activities noted above. Prefer supervisory experience.

Responsibilities

Provide leadership, mentoring, coaching, and direct supervision of subordinate staff.
Complete Performance Appraisals, authorize leave, approve timecards, recommend and issue disciplinary action, as appropriate.
Evaluate workflow and formulate process improvement plans.
Assign new cases for investigation and support services.
Utilize database reports system for monitoring case work activities and determining appropriate action.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities