Adult Literacy Program Counselor

Center For Family Life in Sunset Park•New York, NY

56d•$43,000 - $45,000

About The Position

The Center for Family Life is seeking a full-time Counselor for our Adult Literacy Program. Working with a low-income population facing complex challenges, the role of the Counselor will include providing case management, service coordination and follow-up services to students enrolled in English as a Second Language classes. The Counselor will engage students enrolled in English as Second Language classes in a comprehensive intake process to identify students’ needs and the appropriate services and resources to address them. Counselor will connect students to services, including making phone calls, translating and advocating on students’ behalf, assisting with gathering documentation needed to apply for benefits and services and facilitating benefits applications as appropriate. The counselor will also follow up on all referrals to ensure that students receive the services and will track outcome information. The counselor will remain in contact with each student throughout each class cycle and will document the progress of each case in written progress notes, and will perform data entry in the appropriate channels, maintaining all information up to date. Counselor will assist with outreach, pre and post testing students, group intake and orientation sessions and will collaborate with the Adult Literacy Team including the teachers and will perform other duties as assigned.

Requirements

AA Degree in Human Services or related field
At least three years of related experience working with English learners in a similar setting is strongly preferred
Must be bilingual in English/Spanish with excellent written and verbal communication skills
Excellent computer skills, including Word, Excel, and PowerPoint
Strong knowledge of public benefits and services

Nice To Haves

Bachelor’s Degree preferred
Best Plus 3.0 certification highly desired

Responsibilities

Providing case management
Service coordination
Follow-up services to students enrolled in English as a Second Language classes
Engage students enrolled in English as Second Language classes in a comprehensive intake process to identify students’ needs and the appropriate services and resources to address them
Connect students to services, including making phone calls, translating and advocating on students’ behalf, assisting with gathering documentation needed to apply for benefits and services and facilitating benefits applications as appropriate
Follow up on all referrals to ensure that students receive the services
Track outcome information
Remain in contact with each student throughout each class cycle
Document the progress of each case in written progress notes
Perform data entry in the appropriate channels, maintaining all information up to date
Assist with outreach
Pre and post testing students
Group intake and orientation sessions
Collaborate with the Adult Literacy Team including the teachers
Perform other duties as assigned