Adult Housing Services Manager
About The Position
The Adult Housing Services Manager is responsible for oversight of The Center's expanding LGBTQ-affirming wrap-around and support services to adults who are currently experiencing homelessness or are at risk of homelessness. The Manager's responsibilities include, but are not limited to, managing the program's activities, providing direction to staff to ensure that program services and processes meet client needs and contract expectations. The manager champions a collaborative approach to service delivery that is trauma-informed and goal-oriented to resolve the housing instability of program participants. The position reports directly to the Director of Adult Housing Services and provides direct supervision to 3-4 staff members.
Requirements
- 2 years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
- 1 year of experience providing staff supervision and support.
- Fluency in English
- Must be comfortable working in PC/Windows-based environments.
- Experience managing crises and implementing crisis interventions.
- Demonstrated ability to manage multiple tasks with shifting priorities.
- Must demonstrate competence in working with diverse populations.
- Must demonstrate competence in fair housing, motivational interviewing, trauma-informed care, and harm reduction practices.
- Reliable transportation, a valid driver's license, and auto insurance.
Nice To Haves
- Bachelor's degree in a social service-related field.
- 3 or more years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
- 2 or more years of experience providing staff supervision and support.
- Working knowledge of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot).
- Fluency in Spanish.
- Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.
Responsibilities
- Provides direct supervision and support to program staff.
- Oversee and support the implementation of program activities.
- Collaborates with the People and Culture team to initiate the hiring process of adult housing services staff, leads interviews, and is involved in the hiring decisions of selected candidates.
- Provides staff development support, mentoring, onboarding, and training.
- Develop work plans in collaboration with direct reports.
- Supports staff with harm reduction strategies, crisis intervention techniques, and motivational interviewing practices.
- Supports staff through crisis and high-stress situations, while prioritizing the safety of all involved.
- Tracks program expenditures and budgets.
- Develops and maintains collaborative relationships with partnering agencies, stakeholders, and other service providers.
- Completes and submits program reports.
- Ensures that program documentation adheres to HIPAA standards.
- Tracks and analyzes program outcomes, and guides program activities to ensure contract compliance.
- Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software.
- Reviews participant program documentation to ensure timely completion, quality, and compliance.
Benefits
- Competitive Pay Scales
- 401(k) Retirement Plan (with company match)
- Full Medical, Dental, Vision, and Chiropractic Health Coverage
- Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
- Full-time and Part-Time Schedules
- Generous Vacation and Holiday Benefits
- Professional Training & Development Experiences
- Opportunities for Promotion & Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
