Adult Education Navigator - W2 Program

UMOS • Milwaukee, WI

2d • $20 - $24

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that increases over your years of service. 15 paid holidays annually. A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses. A variety of support services to promote well-being through the employee assistance program. Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Requirements

• Minimum of a High School Diploma (or equivalent) supplemented by two years of post-secondary relevant education in human services or related field. Note: additional years of work experience in a relevant field can be substituted for one year of education .
• Minimum two years’ experience in one or a combination of the following: human/social services -related customer service, counseling, workforce development, or in teaching/tutoring. Note: additional years of post-secondary education in a relevant field can be substituted for one year of experience.
• Must be familiar with all job center/workforce program functions including eligibility requirements, services and process.
• Demonstrated ability and/or knowledge in Individual Counseling Techniques and Case Management Principles.
• Effective oral and written communication skills to include problem solving and decision-making skills
• Knowledge and understanding of internal and external community resources.
• Knowledge of computer programs and strong organizational skills.
• Knowledge and working experience in Adult Basic Education field.
• Required to perform basic math including calculation of fractions, percentage’s and/or ratios; read technical information, compose a variety of documents and/or facilitate group discussions, and solve practical problems.
• Specific knowledge required to satisfactorily perform the functions of the job includes concepts of grammar and punctuation, study skills, test taking strategies, ESL strategies, and other basic education knowledge.
• Knowledge and understanding of the educational needs of the educationally and economically disadvantaged population that is culturally and linguistically diverse.
• Bilingual in English and any other language preferred.
• Must have a car and adequate auto liability insurance and be able to travel and work irregular hours.
• Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

Responsibilities

• Maintain an up-to-date knowledge and familiarity with job center/workforce programs and services.
• Provides one-on-one session with customers on job center/workforce programs to explain eligibility and registration process and timelines for services.
• Develop and maintain database and binder/booklet of internal and external community resources.
• Establish and maintain referral system.
• Assist in community or in-house outreach to inform customers of program options, rights, responsibilities, and pertinent information as it relates to program specific eligibility.
• Assess W-2 Adult for proper HSD or equivalency completion track.
• Review State of WI eligibility requirements for HSD/GED/HSED with W-2 Adults.
• Assist W-2 Adults in obtaining high school transcripts, if appropriate.
• Review W-2 Adults HS transcripts to determine if HSD can be completed through a DPI request.
• Educate W-2 Adult on HSD or equivalent completion options and discuss which option best fits that individual’s needs.
• Develop a plan for completion of one of the options discussed and subsequent activities necessary to work toward an identified goal, career, or occupation.
• Ensure completion of TABE assessment by obtaining results of completed TABE within the prior six months, administering TABE assessment, or referring individual for TABE assessment completion.
• Support W-2 Adults for HSD/GED/HSED preparation by assisting W-2 Adults with navigating the process.
• Assist W-2 Adult with registering for GED/HSED informational sessions.
• Assist W-2 Adult with registering for GED/HSED orientation sessions.
• Assist W-2 Adult with cost of GED/HSED testing by coordinating payment vouchers.
• If applicable, assist W-2 Adult in requesting HSD through DPI.
• Conduct bi-weekly check-ins with W-2 Adults to gauge progress on GED/HSED.
• Assist as appropriate with Assess W-2 Adults needs and identify appropriate supports to aid W-2 Adults in education attainment. (e.g., provide supportive services such as supplies, offer quiet area for studying, provide transportation assistance)
• Review and counsel W-2 Adults on studying/learning best practices (e.g., having a dedicated space for studying/learning at home, doing homework together with children, minimize distractions).
• Responsible for entering all necessary participant information into the various systems, i.e.: WWP, ECF.
• Assist individuals with Disabilities in accessing job center/workforce program services including specialized equipment.
• Exercise excellent customer service skills when dealing with customers and use professional judgment in addressing barriers and/or concerns.
• Knowledge and understanding of the educational needs of the educationally and economically disadvantaged population that is culturally and linguistically diverse.
• Bilingual in English and any other language preferred.
• Must have a car and adequate auto liability insurance and be able to travel and work irregular hours.

Benefits

• Paid time off that increases over your years of service.
• 15 paid holidays annually.
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses.
• A variety of support services to promote well-being through the employee assistance program.
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED