ADRC/SHIP Benefits Specialist

Green River Area Development District • Owensboro, KY

15d • $38,000 - $40,000

About The Position

Are you passionate about helping older adults, individuals with disabilities, and their caregivers navigate complex systems with confidence and dignity? Do you thrive in a fast-paced, service-oriented environment where your work directly improves lives every single day? The ADRC/SHIP Benefits Specialist plays a vital role as a trusted guide and advocate, helping individuals understand their options, access critical benefits, and make informed decisions about long-term supports and health insurance. This is a meaningful, people-first position at the intersection of education, counseling, and community service.

Requirements

• Bachelor’s degree preferred in gerontology, psychology, social work, or a related field (relevant experience may be considered in lieu of a degree)
• Reliable transportation required
• Strong telephone and computer skills with the ability to manage a high-volume, fast-paced workload
• Proven ability to multitask, adapt quickly, and think on your feet
• Excellent communication skills, with the ability to clearly and compassionately explain complex information
• Demonstrated ability to provide information, assistance, counseling, and referrals to vulnerable populations
• Willingness and ability to learn and retain detailed information related to Medicare, Medicaid, and health insurance programs
• Successful completion of all required SHIP training and ongoing continuing education

Nice To Haves

• Experience or familiarity with resources for older adults, individuals with physical disabilities, and individuals with mental or cognitive limitations preferred

Responsibilities

• Answering incoming calls to the ADRC phone line and completing accurate intake and referral forms for ADRC, AAAIL, and GRADD community programs
• Responding promptly to phone and email inquiries and ensuring timely, accurate data entry in the state-required database (Mon Ami)
• Assessing client needs and providing clear, unbiased information, education, and referrals related to long-term supports, public benefits, and private care options
• Supporting the ADRC/SHIP Coordinator during Medicare Open Enrollment (AEP/OEP), including in-person and phone-based client meetings
• Assisting with prescription assistance services and benefits counseling outside of the enrollment period
• Providing individual counseling services in compliance with program guidelines (non-legal, non-attorney advocacy)
• Assisting with applications for Medicare Savings Programs and Low-Income Subsidy (Extra Help)
• Maintaining strict client confidentiality and ethical standards at all times
• Participating in outreach, education events, trainings, staff meetings, and special projects throughout the GRADD region

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level