ADR Specialist

LionStone Care•Mayfield Heights, OH

6d•$80,000 - $95,000•Onsite

About The Position

The ADR Specialist is responsible for managing and resolving disputes involving residents, families, staff, and external parties through structured mediation and arbitration processes. This role supports the organization’s commitment to fair, timely, and cost-effective resolution of conflicts while ensuring compliance with applicable laws, regulations, and internal policies.

Requirements

Bachelor’s degree in Social Work, Human Resources, Healthcare Administration, or related field (Master’s preferred).
Certification in Mediation or Arbitration (e.g., through AAA, NADR, or equivalent).
Minimum of 3–5 years of experience in dispute resolution, preferably in healthcare or long-term care settings.
Strong understanding of long-term care regulations, resident rights, and ethical standards.
Excellent communication, negotiation, and interpersonal skills.
Ability to remain neutral and professional in emotionally charged situations.

Nice To Haves

Legal or compliance background in healthcare.
Experience working with vulnerable populations.
Familiarity with trauma-informed care and culturally competent practices.

Responsibilities

Facilitate alternative dispute resolution processes including mediation, arbitration, and negotiated settlements.
Serve as a neutral party to help resolve conflicts between residents, families, staff, and third parties.
Maintain confidentiality and impartiality throughout all proceedings.
Ensure all ADR activities comply with federal, state, and local regulations, including CMS guidelines and long-term care standards.
Document all dispute resolution efforts and outcomes in accordance with company policy and legal requirements.
Collaborate with legal counsel and compliance teams as needed.
Provide training to staff on conflict resolution techniques, communication strategies, and ADR procedures.
Promote awareness of ADR options among residents and families during admission and care planning processes.
Identify patterns or recurring issues that may indicate systemic concerns and recommend proactive solutions.
Support the development of policies and procedures that reduce the likelihood of disputes.