Adoptions Coordinator

Santa Fe Animal Shelter Inc•Santa Fe, NM

About The Position

SUMMARY OF ROLE The Adoptions Coordinator works with the adoptions team and volunteers to find live outcomes for the animals in our care PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS Outcomes Support ? Hold primary responsibility for scheduling and planning adoptions outside of the main campus. ? Support adoptions at main campus as needed ? Provide excellent customer service at all times to both internal and external customers. ? Assist potential adopters in the selection of appropriate animals; conducting introductions as needed. ? Counsel potential adopters on responsible pet ownership; explain the Shelter’s adoption procedures and guidelines; interview all potential adopters. ? Contribute to development of training materials as required. ? Provide constructive feedback to leadership to help improve shelter policies and protocols. Volunteer Supervision ? With the Volunteer Coordinator, recruit, train, and retain offsite volunteers. ? Coordinate volunteer participation in offsite adoption events. ? Facilitate volunteer participation in maintaining offsite animal kennels Off Campus Responsibilities ? Communicate with staff and volunteers to execute successful offsite adoption events ? Lead offsite adoptions, select animals, coordinate handling and counseling support, ensure appropriate and accurate records are maintained ? Ensure mobile adoptions vehicles and off-campus kennel work areas are welcoming and safe ? Independent decision making and problem solving when off campus ? Maintain adequate inventory of supplies for the PetSmart and off-site events. Core Responsibilities ? Model our Guiding Principles and Rules of Engagement at all times, including holding all team members accountable to them. ? Safe and humane handling of animals consistent with Fear Free Shelter standards (training provided). ? Schedule flexibility and reliability ? Regular attendance is a requirement of this job including weekends. ? Report and track animal health and behavior issues; immediately reporting any concerns to appropriate staff. ? Knowledge of shelter policies, procedures and programs ? An understanding that SFAS is a managed admissions facility and the euthanasia and cremation of animals are regular functions of the Shelter. ? Participate in on-going education/training when required. ? Process adoption paperwork and enter adoptions into the database on a regular basis in an accurate and efficient manner. ? Maintain an accurate filing system, receive adoption fees, record transactions and reconcile monies daily. ? Other duties assigned.

Requirements

High School Diploma or GED
Ability to use common software platforms, including but not limited to, Google Suites, Excel, Word, and Canva.
Competence in Chameleon kennel management software (training provided).
High tolerance for emotional interactions.
Able to thrive in a fast paced work environment.
Excellent self-care and boundary-setting skills.
Energetic, flexible, approachable, curious, collaborative, courteous.
Ability to perform multiple tasks and manage several projects simultaneously.
Strong sense of professional judgement and ability to maintain confidentiality.
Potential for exposure to zoonotic diseases, dangerous and fractious animals, hazardous chemicals, anesthetics, and sharp objects.
The employee should be comfortable interacting with animals of various size, breeds, and temperament.
A valid New Mexico Driver’s license is required.
Ability to lift 50 pounds, stand, walk, reach and bend.
Tolerate odor, noise, allergens, cleaning chemicals
Be on your feet more than 4 hours a day.

Nice To Haves

Prior supervisory skills preferred
Spanish language skills a plus

Responsibilities

Hold primary responsibility for scheduling and planning adoptions outside of the main campus.
Support adoptions at main campus as needed
Provide excellent customer service at all times to both internal and external customers.
Assist potential adopters in the selection of appropriate animals; conducting introductions as needed.
Counsel potential adopters on responsible pet ownership; explain the Shelter’s adoption procedures and guidelines; interview all potential adopters.
Contribute to development of training materials as required.
Provide constructive feedback to leadership to help improve shelter policies and protocols.
With the Volunteer Coordinator, recruit, train, and retain offsite volunteers.
Coordinate volunteer participation in offsite adoption events.
Facilitate volunteer participation in maintaining offsite animal kennels
Communicate with staff and volunteers to execute successful offsite adoption events
Lead offsite adoptions, select animals, coordinate handling and counseling support, ensure appropriate and accurate records are maintained
Ensure mobile adoptions vehicles and off-campus kennel work areas are welcoming and safe
Independent decision making and problem solving when off campus
Maintain adequate inventory of supplies for the PetSmart and off-site events.
Model our Guiding Principles and Rules of Engagement at all times, including holding all team members accountable to them.
Safe and humane handling of animals consistent with Fear Free Shelter standards (training provided).
Schedule flexibility and reliability
Regular attendance is a requirement of this job including weekends.
Report and track animal health and behavior issues; immediately reporting any concerns to appropriate staff.
Knowledge of shelter policies, procedures and programs
An understanding that SFAS is a managed admissions facility and the euthanasia and cremation of animals are regular functions of the Shelter.
Participate in on-going education/training when required.
Process adoption paperwork and enter adoptions into the database on a regular basis in an accurate and efficient manner.
Maintain an accurate filing system, receive adoption fees, record transactions and reconcile monies daily.
Other duties assigned.