Adoptions and Retail Manager

Arizona Humane Society • Phoenix, AZ

7d • Onsite

About The Position

The Arizona Humane Society is seeking a full-time Adoptions & Retail Manager to join our Adoptions team. This role works primarily Monday–Friday 9 AM – 6 PM, with occasional weekends, and is based at our Papago Park Campus, with some time spent supporting our South Mountain and Sunnyslope locations. If you're passionate about animal welfare, enjoy leading teams, and thrive in a mission-driven environment, we encourage you to keep reading and apply today! The Adoptions and Retail Manager will oversee and elevate adoption, café, and retail operations across multiple campus locations. This highly visible role leads a complex, multi-unit operation supporting more than 16,000 animal adoptions annually, with responsibility for a $4M budget and a team of 45+ staff. The Adoption and Retail Manager will drive operational excellence, deliver an exceptional and mission-driven customer experience, and advance organizational goals through strong leadership and data-informed decision-making. This individual is strategic and hands-on, with a proven ability to lead through others, develop high-performing teams, and foster a culture of accountability and engagement. This role will coach and mentor leaders, ensure seamless operations across all locations, and identify opportunities for innovation, revenue growth, and continuous improvement, all while maintaining a strong focus on creating an outstanding experience for adopters, guests, and the community we serve.

Requirements

• Bachelor's degree in Business Administration or related field preferred
• 12+ years of experience leading large, multi-site teams
• Demonstrated track record of coaching, developing, and leading leaders
• 3–5 years of retail or merchandising management experience
• Strong communication, organizational, and budget management skills
• Ability to analyze data and identify trends to inform decision-making
• Strategic, creative, and innovative thinker who can translate ideas into actionable plans
• Self-starter with the ability to manage multiple priorities and lead with urgency in a fast-paced environment
• Passion for delivering an exceptional customer experience and managing the full customer lifecycle
• Familiarity with inventory systems, merchandising, and vendor management preferred
• Proficiency in Microsoft Office Suite and ability to learn new systems (e.g., Chameleon)
• Ability to read, write, and communicate effectively in English; bilingual in Spanish a plus
• Must have a valid driver's license and have an acceptable driving record to be insured as an AHS driver.

Nice To Haves

• Certified Animal Welfare Administrator (CAWA) certification preferred
• Experience in mission-driven or nonprofit environments preferred
• Animal welfare experience preferred
• Familiarity with inventory systems, merchandising, and vendor management preferred

Responsibilities

• oversee and elevate adoption, café, and retail operations across multiple campus locations
• lead a complex, multi-unit operation supporting more than 16,000 animal adoptions annually
• responsibility for a $4M budget and a team of 45+ staff
• drive operational excellence
• deliver an exceptional and mission-driven customer experience
• advance organizational goals through strong leadership and data-informed decision-making
• lead through others
• develop high-performing teams
• foster a culture of accountability and engagement
• coach and mentor leaders
• ensure seamless operations across all locations
• identify opportunities for innovation, revenue growth, and continuous improvement
• maintaining a strong focus on creating an outstanding experience for adopters, guests, and the community we serve

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees