Admitting Representative II

Tenet Healthcare Corporation•Palm Springs, CA

25d•Onsite

About The Position

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function. The Patient Service Representative obtains monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers.

Requirements

High School Diploma or GED
Ability to type a minimum of 35 WPM

Nice To Haves

One to three years recent experience in acute care hospital registration and/or business office environment.
Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.
Experience or knowledge in admissions, registrations and insurance verification.
Ability to speak Spanish or other additional languages.

Responsibilities

Interviews and Registers Patients.
Explains forms, obtains demographic and insurance information and inputs into applicable Patient Accounting systems.
Explains hospital deposit policy and collects appropriate monies from patients and/or responsible parties.
Promotes positive working relationships with patients, families, physicians and other department's within the hospital to ensure a high level of service is provided.
All patient charts are complete with a minimum accuracy rate of 95% on all registrations
Needs no assistance from co-workers
Accurately enters demographic & insurance information on a timely basis
Obtains all necessary copies of insurance cards and related documents
Obtains all appropriate and necessary signatures to meet regulatory requirements
Accurately and timely scans all necessary/required documents into VI Web
Maintains current knowledge of financial resources in order to identify appropriate financial status for private pay emergency room patients (self-pay , MIA, Medi-cal, Medicare only, VOC, etc.).
Insures Trauma and Ambulance logs are maintained current to ensure proper identification of emergency room patients.
Consistently process cashier receipts with a 100% accuracy rate when accepting cash payments according to established policies and procedures.
Maintains current knowledge of Cerner system to ensure proper "computer down-time" registration of emergency room patients.
Consistently answers phones timely while maintaining positive working relationships with patients, co-workers, physicians and nursing staff
Consistently meets monthly cash collection goals as outlined by Tenet Corporate Patient Financial Services/Patient Access Departments
Maintains current knowledge of Compact for Uninsured Policy & Procedure and complies with appropriate guidelines.
Collect s 50% of "potential" monies due (co-pays, deductibles, and deposits)
Supports and facilitates open communication with patients and families
Supports and facilitates open communication with physicians and other department staff
Maintains confidentiality of patient information per HIPAA regulatory guidelines
Continually strives to meet patient needs and expectations
Receives positive comments from patients and families regarding job performance.
Receives positive comments and feedback from coworkers and other department staff.

Benefits

Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

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