ADMITTING/OUTPATIENT REP PRN- Shifts Vary

East Tennessee Children's Hospital•Knoxville, TN

36d

About The Position

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage.

Requirements

High School Diploma/GED
6 months to 1 yr related experience preferred.
Good communication, organization, task planning and the ability to use a computer and various office machines are needed.
Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

Nice To Haves

Medical office experience preferred.

Responsibilities

Possesses the knowledge and abilities to manage the registration process to meet the organization's expectations.
Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.
Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete.
Monitors fax server throughout complete shift to ensure all patients have been indentified and indexed into the system.
Documents on accounts properly. Any change with any account will require a note posted to document stating what was changed and who said to do it. Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records.
Standards for greeting families for a registration: Smile to make the family feel welcome; Introduce yourself to the family and explain that you are here to do registration process only; After the interview, ask the family if there is anything else we can do for them today.
Maintains Patient Confidentiality.
For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
Maintains professional composure and confidence during stressful situations.
Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with "is there anything else I can do for you today?" as observed by management.
Continuously displays a "can do" attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
Identifies problems, offers solutions, and communicates with Management as needed.
Willingly accepts any other assignments that may be requested.
Utilizes hospital resources and time respectfully and accountably.