One year experience in admitting office with switchboard/communications system
Knowledge of admitting/business office/health care environment
Can correctly type 30 words per minute
Computer literate
Data entry experience
Committed to “cross training” philosophy for all assigned tasks
Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
Works well with stress from patient dissatisfaction with registration process
Ability to use office equipment
Works independently with little supervision
Ability to work under pressure with time constraints
Ability to concentrate
Responsibilities
Registers patients effectively through Meditech
Understands Meditech functionality and registers different account types accurately
Understands pre-registration for prior date of service process
Ensures appropriate steps have been taken prior to completing registration process
Completes registration process ensuring:
1. Pre-certification is completed
2. Appropriate consents are signed
3. Adherence to medical compliance for Medicare patients
4. Self-pay policy is followed
Completes HPE applications when appropriate
Schedules financial navigation appointments as needed
Collects payments for services rendered as needed
Collects payments from patients paying previous bills
Keeps account of petty cash per each shift
Interacts professionally with patients, visitors, vendors, and volunteers
Assists guests
Maintains confidentiality of guests, patients, and all SCCH employees
Displays professionalism and courtesy with peers
Completes appropriate daily logs and files paperwork accordingly
Completes checklists for each shift
Answers and logs phone calls as needed per department policy
Pages on-call staff as needed per department policy
Announces Safety Briefing Meetings and 2:00pm Quiet Time.