Admissions Supervisor

Discovery Behavioral Health•King of Prussia, PA

11h•$75,000 - $85,000•Onsite

About The Position

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve. Since 1997, Discovery Behavioral Health has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options. Position Summary: It is the purpose of an Admissions Supervisor is to provide oversight and direction to Admissions Department staff and to interact with clients, families, and referral sources to ensure that they have an exceptional experience. In addition, an Admissions Supervisor is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department. An Admissions Supervisor acts as a quality control, ensuring customer satisfaction through training Admissions Liaisons and Admissions Administrators properly, monitoring calls, providing direct and timely feedback, and adhering to company policies.

Requirements

2-4 years of experience in Admissions with a proven record of exceptional performance

Nice To Haves

Bachelors Degree and/or 3-4 years of experience in Behavioral Healthcare Admissions is preferred

Responsibilities

Assist Director(s) with scheduling and staffing needs, including onboarding and training
Provide oversight and direction to Admissions Liaisons and Administrators in accordance with the department’s and organization’s policies and procedures
Provide feedback on call monitoring chart auditing
Manage bed boards
Monitor and report on key performance indicators (KPIs)
Manage facility check-ins/flash calls
Conduct clinical assessments to determine which patients are ready to admit and which require additional clinical review
Proficient with the use of insurance verification portals, able to interpret Verifications of Benefits (VOBs) and estimate patient share of cost
Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion
De-escalate upset callers
Consciously create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision and guiding principles, and values of the organization.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, instant messaging, and regular interpersonal communication.
Assist on phones where needed