Admissions Specialist

Riverbend Community Mental Health, Inc.•Franklin, NH

60d•$18 - $24•Onsite

About The Position

The Admissions Specialist plays a key role in supporting clients and families as they seek appropriate care and services. This position provides essential administrative and admissions support to ensure efficient program operations, accurate data tracking, and a positive intake experience for clients, families, and referral sources.

Requirements

High School Diploma or equivalent (required)
Strong communication skills
Critical thinking and problem-solving abilities
Ethical and professional judgment
Ability to work independently and collaboratively within a team
Excellent organizational, analytical, interpersonal, oral, and written communication skills
High attention to detail
Ability to communicate fluently in English (written and verbal)
Excellent customer service skills and experience working with the public
Ability to handle sensitive and confidential information with discretion
Cultural and linguistic sensitivity when working with staff, clients, and visitors
Strong organizational and time-management skills with the ability to meet deadlines
Ability to manage frequent interruptions and high workloads
Sound judgment and decision-making within standard practice guidelines
Active listening skills and objective communication
Ability to maintain compliance with all company policies and procedures
Basic word processing and computer skills
Must maintain regular and punctual attendance in accordance with ADA, FMLA, and applicable laws

Nice To Haves

Minimum of two (2) years of diversified office experience (preferred)
Experience with health insurance billing procedures (preferred)
Valid driver’s license and personal vehicle or reliable transportation (preferred)

Responsibilities

Respond promptly and professionally to incoming admissions calls
Complete phone and walk-in referrals and intakes
Maintain accurate call logs and referral records
Conduct pre-admission screenings
Prepare and send intake and welcome packets to parents/guardians
Schedule and reschedule intake appointments
Ensure all required paperwork is completed for each new client/family
Assess client and family needs during the admissions process
Verify Medicaid eligibility and add insurance information for new clients
Complete ABN updates and Medicare-related forms
Obtain, track, and report prior authorizations, including follow-ups and renewals
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