Admissions Specialist

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Warrior, AL

9d

About The Position

The Admissions Specialist plays a critical role in managing and streamlining the admissions process to ensure a seamless experience for prospective students. This position is responsible for evaluating applications, verifying documentation, and communicating admission decisions in a timely and professional manner. The Admissions Specialist collaborates closely with academic departments and administrative teams to maintain accurate records and support enrollment goals. By providing exceptional customer service and guidance, this role helps prospective students navigate the complexities of the admissions process. Ultimately, the Admissions Specialist contributes to the institution’s growth by attracting and enrolling qualified candidates who align with the organization’s mission and values.

Requirements

• Knowledge of chemical dependency preferred.
• Customer service and/or sales experience required.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with database management and Microsoft Office Suite.

Nice To Haves

• Bachelor’s degree from an accredited institution, preferred
• Knowledge of federal and state regulations related to student admissions and privacy.
• Ability to work collaboratively in a team-oriented setting.

Responsibilities

• Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system.
• Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
• Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information.
• Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members.
• Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
• Advocate for potential clients both internally and externally to clear any roadblocks to admission.
• Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary.
• Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
• Send appropriate follow up materials - included screening summary letters, drug screens, etc – to referral sources where warranted.

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level