Admissions Specialist

Cleveland University-Kansas City•Overland Park, KS

58d•Onsite

About The Position

The Admissions Specialist, an on-site, in person role, plays a pivotal role in guiding prospective students through the admissions process, ensuring a smooth and supportive experience from initial inquiry to enrollment. This position combines recruitment and administrative responsibilities to meet institutional enrollment goals and uphold high standards of customer service.

Requirements

Bachelor's degree or equivalent experience.
2-3 years of experience in sales, campus recruitment, or graduate admissions, with CRM system proficiency to manage the admissions funnel and reports.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite, including Teams and Zoom.
Ability to work independently in a dynamic environment with attention to detail and collaboration.
Excellent time management, organization, problem-solving, and customer service skills.
High level of motivation and self-direction.
Ability to handle confidential information with discretion.
Strong telephone etiquette and presence, including the ability to establish personal rapport, generate trust and confidence quickly over the phone.
Professional writing skills that include correct use of grammar and punctuation.
Strong listening skills.
Capacity to learn and provide in-depth information and advice about the college and its programs.
Ability to use a script directed conversation, in which information is exchanged in a natural and efficient manner.
Ability to work in and contribute to a positive work environment.
Ability to work with diverse college groups and populations.
Ability to demonstrate discretion and maintain confidentiality.
Willingness (within professional standards) to provide service to students at hours that are convenient for students and to their families.

Nice To Haves

Experience in inside and outside sales.
Background in chiropractic education or practice.
Familiarity with HubSpot CRM software.

Responsibilities

Establish and maintain an informational, active communication system with traditional high school and/or college students, parents and counselors, or non-traditional degree-seeking adults
Manage a prospect funnel and by SMS, email and phone contact with prospects with persistence and resilience
Counsel prospective students concerning visitation opportunities, admission requirements, and enrollment procedures
Demonstrate expert knowledge about CUKC's academic programs and adequately articulate the features and benefits against competitors
Participate in the development and implementation of enrollment strategies.
Construct and monitor daily, weekly, monthly and annual KPI's
Schedule appointments and process applications for enrollment.
Collaborate with the Admissions staff to ensure efficient communication between all parties
Read, interpret, and evaluate students' academic credentials
Maintain accurate and up-to-date records in the CRM system, ensuring data integrity.
Assist with admissions events
Relationship building
CRM management
Negotiation
Lead generation
Performance tracking
High energy
Assertiveness
Strong closing ability
The ability to drive positive outcomes
A drive for meeting enrollment goals