Admissions Specialist

Wellbridge Addiction Treatment and Research•Calverton, NY

3d•Onsite

About The Position

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center! The Admissions Specialist is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process. The Admissions Specialist is also responsible for ongoing outreach to referral sources, families and patients considering admission to Wellbridge.

Requirements

Associate degree with 1 – 2 years of experience working in a call center or behavioral health setting.
Ability to establish and maintain cooperative professional relationships
Strong interpersonal skills to facilitate conversations with patients, staff, nurses, physicians, etc.
Proficiency in Microsoft Office Suite (Teams, Excel, etc)
Knowledge of a Customer Relationship Management System (CRM)

Nice To Haves

Bachelor's degree in a human service-related field is preferred.

Responsibilities

Effectively communicate information about Wellbridge programs and campus and explain what sets Wellbridge apart from other treatment centers
Maintains a professional demeanor with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers
Respond promptly to all phone calls and inquiries from prospective patients, families, and treatment providers
Gather prospective patient’s demographic information, insurance information and referral source and enter information into the EMR and CRM
Explain self-pay, in-network, and out of network rates to families and collect any out of pocket costs related to a patient’s treatment
Follow prospective patients throughout the pipeline and follow up with those who have not completed a clinical intake
Collaborate with patients, family members, and referents in regards to prospective admissions
Collaborate directly with Clinical and Medical team to ensure a warm handoff after successful admission
Pursues continuing education in addiction and mental health to maintain and broaden knowledge
Welcome admitting patients into the facility, eases their anxiety and provides an exceptional patient experience
Completes all necessary consents and acknowledgements with admitting patients