Admissions Specialist

Acorn Health • Annapolis, MD

2d • $23 • Remote

About The Position

As an Admissions Specialist, you will be the first voice and first impression for families seeking autism services for their children. This is a highly impactful role at the intersection of healthcare, customer experience, and operations.
You will guide families through the early stages of their journey with Acorn Health—answering questions, gathering critical information, coordinating with internal teams, and ensuring a smooth and timely onboarding process through clinical authorization. Your work directly supports access to life-changing care

Requirements

• Excellent verbal and written communication skills with a compassionate, professional approach
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Team-oriented mindset with a positive attitude and accountability
• Strong time management and follow-through
• Comfort working across multiple markets and managing multiple priorities
• Proficiency in Microsoft Office and Outlook
• Experience using CRM systems (Microsoft Dynamics 365 preferred)
• Ability to analyze and interpret data and workflow metrics
• Bachelor’s degree or equivalent healthcare experience preferred
• 1+ year of experience in healthcare admissions, client onboarding, or related field preferred
• 1+ year of experience in a call center or high-volume customer service environment
• Must be able to work Eastern Standard Time business hours
• Typical schedule: 8:30 AM – 5:00 PM EST

Responsibilities

• Serve as the primary point of contact for prospective clients and families via phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information within the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems
• Coordinate with physicians’ offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay current on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• Perform other duties as assigned

Benefits

• Paid Time Off (PTO) and paid holidays
• Medical, dental, and vision insurance
• Paid Parental Leave
• 401(k) Retirement Plan
• Life insurance, short-term, and long-term disability coverage
• Full-time, stable role with competitive compensation starting at $23 per hour.
• Mission-driven work that truly makes a difference in the lives of children and families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees