Admissions Specialist

Hanley Foundation•West Palm Beach, FL

3d•Onsite

About The Position

Admissions Specialist Hanley Foundation, a non-profit organization based in West Palm Beach, is dedicated to eliminating addiction through prevention, treatment, advocacy, and recovery support. We are seeking an Admissions Specialist. The Admission Specialist will assist in the admission and intake process by fielding incoming admissions calls, assisting with the intake process, and arranging the logistics for a new admit (travel, sober escort, etc.) They will also assist the Director of Admissions by speaking with clients about financial and insurance issues and managing admissions data. This position will also involve helping the Assistant Admissions Director with patient extensions and Insurance questions. This requires insurance knowledge and the ability to have financial conversations with the patient or their financial guarantors. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Good communication and teaching skills.
Good writing, analytical, and problem-solving skills.
Excellent phone etiquette.
Ability to operate standard office equipment.
Knowledge, experience, and competence in the specific areas of adult treatment, adult co-morbid complications, and family systems theory.
Must be computer literate and be familiar with most Microsoft products and network components.
Must be thoroughly familiar with and demonstrate knowledge of the principles and programs of the various 12-step fellowships.
High School Diploma or Equivalent required
Minimum of three (3) years’ experience in treatment services preferred.
If in recovery, one (1) year of continuous sobriety is required.
Detailed knowledge of recovery-based programs, lectures, and the 12 steps of Alcoholics Anonymous.

Responsibilities

Act as a liaison between clients and staff by relaying pertinent client information, including observations, to appropriate clinical staff.
Handle admissions calls according to Hanley Foundation policy and procedures.
Understand the needs of the caller and provide excellent customer service.
Be “on call” as designated by the Director of Admissions.
Meet regularly with patients on campus to discuss financial matters.
Assist in lectures and group discussions involving direct client care.
Protect client confidentiality following Hanley policy and procedures.
Help manage the intake process, including logistics, intake paperwork, orientation, etc.
Perform all functions commonly associated with substance abuse admissions calls.
Work directly with referral sources with the utmost professionalism.
When necessary, give client families and or referral sources facility tours.
Complete assessments based on the temporary disability insurance criteria and assist in determining appropriate placement.
Assist with patient extensions and related tasks.
Assist with admission documentation audits, as requested.
Document in CRM and EMR systems.
Uphold all Hanley Foundation Policies and Procedures.
Maintain client/potential client confidentiality following Hanley Foundation Policy.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance (employer-paid)
Eligible for medical, dental, vision, disability, and life insurance on the first of the month following the hire date
Paid Time Off
Paid Holidays
401(k) & 401(k) Matching
Health Savings Account
Hanley Foundation provides equal employment opportunities to all employees and applicants. The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Hanley Foundation is a Drug-Free Workplace. Job applicants who receive a conditional offer of employment are required to undergo drug screening.