Admissions Specialist

Easterseals Blake Foundation • Tucson, AZ

8d • Onsite

About The Position

Easterseals Blake Foundation started as the Cerebral Palsy Foundation of Southern Arizona. Since then, we have expanded our services to better serve our community members. We are now one of Arizona's top providers of comprehensive behavioral health services, child welfare, and services for individuals with intellectual and developmental disabilities. We serve more than 40,000 individuals and families across 10 counties and support more than 3,700 children in Foster Care throughout Southern Arizona. Are you ready to make profound, positive differences in people's lives every day?

General Position Description: Responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits, and providing support to the clinical staff.

Requirements

• High School diploma or GED required.
• Customer service experience preferred.
• Bilingual (Spanish) preferred.
• Must be at least 18 years of age.
• Current, unrestricted AZ driver’s license with no more than two (2) minor moving violations or one (1) accident within the past three (3 years). Three (3) years of driving experience required.
• Must be able to pass a criminal background check.
• Ability to obtain and maintain an AZ DPS Level 1 fingerprint clearance card (employer provides).
• CPR and First Aid certification (Employer provides).
• Able to establish and maintain a team atmosphere of communication and collaboration for all that reach out to the Department.
• Must be self-directed and be sensitive to cultural and linguistic diversity.
• Excellent customer service in stressful situations.
• Maintains a professional in appearance, communications, and actions.
• Excellent interpersonal communication skills.
• Basic knowledge of mental health terminology.
• Possess a high level of computer proficiency.

Nice To Haves

• Customer service experience preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Acts as the primary contact for members contacting or coming to our offices and promptly addresses questions.
• Conducts the initial screening and triage of member service requests within the required timeframes.
• Communication with PA and clinical staff to facilitate member care.
• Notifies clinical personnel of emergent clinical or medical needs of members.
• Provides timely notification to other departments to ensure members are assessed within required time frames.
• Schedules appointments for members contacting our office or requesting appointments at our facilities. Calls members to remind them of their scheduled appointments.
• Collects data required for documentation and eligibility to ensure the delivery of prompt member services, including benefit lookups, chart lookups, enrollment status, and reviewing paperwork for completeness. Ensures completion and accuracy of intake packet and benefit status.
• Adheres to all agency policies, procedures, and protocols.
• Participates in the process of ongoing professional development and meetings. Maintains comprehensive communication among all contacts within the agency, members, and external agencies. Models professional standards and ethics in accordance with EBF Code of Conduct, Strategic Plan, Mission, and Vision.
• Performs other duties as assigned.

Benefits

• Medical, Dental and Vision
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Savings Account
• Voluntary Life insurance
• Voluntary Short-term Disability insurance
• Critical Illness insurance
• Accident insurance
• Employer paid life insurance, long-term disability insurance, and Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED