Admissions Specialist, Children's Crisis

Find Your Career at Jefferson Center for Mental Health•Lakewood, CO

13d

About The Position

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages. The Admissions Specialist works three, 12 hour shifts per week, and is responsible for reviewing and coordinating admissions for Jefferson Center's Children's Crisis Stabilization Unit (CSU). They implement efficient admissions procedures and processes that are customer friendly to children/youth, parents/guardians, and the referral source. They will interact with both outside agencies and with team members with diplomacy, respect and professionalism. The CSU's mission is to use an interdisciplinary team of clinicians, residential counselors, medical staff and admissions staff to provide brief, 3-5 day, crisis stabilization treatment for children and youth with behavioral health issues, including depression, suicidal thoughts, other trauma reactions, and family issues. Our team coordinates treatment and provides tools and safety planning for children/youth and families so that they can safely return to their homes and the community. We are committed to serving Colorado’s children/youth while maintaining a non-judgmental and inclusive approach.

Requirements

Bachelor's degree or Medical Assistant Certifications preferred. (Will consider candidates with HS diploma or equivalent with minimum two years relevant work experience in case management, billing and insurance verification.)
Experience in a medical setting preferred.
Understanding of medical terminology, insurance verification, and billing.
Excellent communication and computer skills.
Ability to multi-task.
Exceptional customer service skills.

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Monitor and coordinate timely admission-decisions and admissions of children/youth for the Crisis Stabilization Unit to promote safe and appropriate admissions while maximizing capacity. Admissions decisions should be made and communicated to the referral source in 30 minutes or less, except for cases with unusual complexity.
Greet clients and visitors upon arrival, sign them in, obtain insurance information and any other information needed, process payments for copays & facilitate signing of consents.
Answer multi-line phones and direct caller to the appropriate party or handle the caller's needs directly, demonstrating courteous and professional communication and prioritizing confidentiality.
Serve as admissions liaison between all stakeholders to facilitate efficient, professional communication and problem-solving activities.
Acquire pre-authorization and collect insurance information, including verifying Medicaid Eligibility.
Enter incoming child/youth’s information into the electronic medical records (EMR.) Also provide accurate and detailed billing information in EMR, to include documenting primary and secondary insurance information.
Schedule transport for new clients, if needed.
Assemble client's chart and distribute intake information to key individuals.
Accurately and concisely complete the Census Report for the end of each shift.
Provide ongoing feedback and information on the status of admissions to clinical team members to coordinate intake and admission efforts.
Maintain strong customer service including supporting children/youths and parents who may be in crisis with assistance from other JH staff members.
identify areas for improvement of the admission process, and communicate these to the Admissions Supervisor
Successfully completes all required training in a timely manner & attends key internal meetings as assigned.
Follow and enforce all Jefferson Centers' Policies and Procedures, including but not limited to confidentiality, sexual harassment/harassment, dual relationships, physical and sexual abuse reporting, Corporate Compliance and Code of Ethics.
Achieves and maintains certification as a Qualified Medication Administration Personnel (QMAP)
Adaptability to staffing needs: In the event of a staffing crisis or emergency, the employee may need to be deployed to another unit / team, whether working with adults or youth, within Jefferson Center for which they are qualified and credentialed, as determined by leadership.
Skill Utilization: Staff may be assigned to support different teams or departments to address client needs while remaining within the scope of their professional licensure and credentialing.