Admissions Representative

University of Arkansas System • Grantham, NH

10d • Remote

About The Position

The University of Arkansas Grantham is looking for REMOTE Admissions Representatives in the following states: AL, AR, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. POSITION DESCRIPTION: Admissions Representatives are responsible for securing enrollments by speaking to potential students who are interested in continuing their education. This is a high contact, phone based, consultative position.

Requirements

• High school diploma or GED required
• Ability to work flexible work schedule to include evenings and weekend, and changes in shift based upon business needs after training is complete is required
• Able to interpret, adapt and apply guidelines and procedures
• Able to handle objections effectively and with tact required
• Able to work effectively with diverse populations required
• Desire to work in a progressive but competitive environment required
• Able to learn and leverage a variety of software applications required
• Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred
• Able to effectively communicate orally (in person and by telephone) and in writing required
• Able to multitask, yet maintain close attention to detail and timeliness of work production, required
• Able to work in a positive team-oriented manner with a variety of people (i.e., students, faculty, staff, administrators)
• Able to read, analyze, and interpret common journals and legal documents.
• Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Able to effectively present information to executive management, faculty, staff, and/or students.
• Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to present facts to faculty for departmental response.
• Able to deal with a variety of information presented in oral or written formats.
• Able to deal with non-verbal behavior in assisting with problem resolution.
• Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).
• Occasionally required to walk, stand, and make presentations
• Specific vision abilities include close vision and distance vision
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Associates or Bachelor’s degree preferred
• Customer service and/or sales experience preferred
• Experience working in a remote environment preferred
• Knowledge of different programs/services available to university students preferred
• Knowledge of student recruitment and retention issues preferred
• Knowledge of customer service standards and procedures preferred
• Display success in a performance-driven sales environment which utilizes metrics and measurements preferred
• Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred
• Able to proactively approach management to seek additional training opportunities (i.e., training and development)

Responsibilities

• Student Recruitment and Outreach ● Make outbound and take inbound calls from individuals interested in enrolling at University of Arkansas Grantham ● Retain product knowledge and UA Grantham systems ● Present information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements ● Utilize relationship development and communication skills to build and manage a strong sales pipeline of prospective students ● Deliver information to individuals on educational alternatives based on their personal and professional interests ● Establish a proven level of understanding of how to represent and explain degree programs ● Capture relevant learner information on a variety of software systems and applications ● Other duties as assigned
• Admissions Processing ● Execute all measures of compliance standards ● Determine admissibility and residency for all new and returning students ● Formulate comprehensive recommendations in determining admissibility of “special considerations” cases ● Manage communication via telephone, text message, and/or electronic mail with prospective students through all stages of the recruitment and admission process ● Assist students with submitting admissions documents and completion of new student orientation
• Continuous Learning and Development ● Continuously update skills and knowledge through required training ● Seek feedback and opportunities for growth to enhance expertise and effectiveness

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees