Admissions Program Support- #WWRW0210

Virginia Information Technologies Agency • Augusta, WV

12d • $41,756 - $50,107

About The Position

The Wilson Workforce and Rehabilitation Center (WWRC) Admissions Office is
seeking Admissions Program Support. This position gathers, organizes, and
reviews referral and pre‑admission documentation based on WWRC Admission
Criteria and program guidelines. Caseload includes driving services for
in‑person and virtual delivery, along with statewide initiatives such as
Pathways support and Virtual Onboarding.

Requirements

• Experience working directly or by phone with clients, consumers, families, and/or the public.
• Working knowledge of administrative support, office procedures, maintaining logs, tracking systems, and organizing work tasks.
• Experience coordinating appointments, schedules, and/or services.
• Ability to make independent decisions and work in a fast-paced environment.
• Attention to detail.
• Written and verbal communication skills.

Nice To Haves

• Experience in disability services, education, rehabilitation, human services, or residential support.
• Experience supporting orientation or onboarding events.
• Experience in residential support or campus/housing environments.
• Experience with satisfaction surveys, feedback collection, or consumer experience programs.
• Training and/or experience in the Human Services field.

Responsibilities

• Review and apply consumer pre‑admission documentation
• Initiate consumer service plans and consult with DARS field staff
• Ensure plan codes align in the AWARE Case Management System
• Document communication with staff and families
• Coordinate and schedule WWRC services
• Provide Admission Packets
• Utilize DocFinity to index electronic records
• Respond to consumers, families, and staff respectfully and timely
• Confirm admissions and answer questions
• Conduct campus tours
• Cover the front desk and greet visitors
• Complete outpatient intake
• Support Admission Intake Days
• Address concerns respectfully
• Support the Voice of the Consumer Program
• Respond to general WWRC service calls
• Complete yearly BEST and required training
• Completes duties and/or projects as needed or directed by supervisor.

Benefits

• Purpose-driven work
• Inclusive, supportive teams
• Great state benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees