Admissions Officer I (Applicant Services)

University of Florida • Gainesville, FL

47d • $43,888

About The Position

The University of Florida is looking for an Admissions Officer I to join the Office of Admissions in the Division of Enrollment Management. In this role, you'll help process student applications for undergraduate, graduate, professional, and certificate programs, making sure all information is accurate and completed on time. You'll also answer questions from students and departments, provide excellent customer service, and keep records organized. Key responsibilities include, but are not limited to: Application Processing & Data Management Review and process applications for undergraduate, graduate, professional, certificate, and online programs Maintain thorough knowledge of majors, degrees, and program levels to ensure efficient application processing. Determine residency classification for tuition purposes based on Florida's Residency Rules and Regulations. Finalize admitted student applications, review credentials, manage holds, and evaluate hold deferral requests. Customer Service & Communication Serve as a primary point of contact for the Office of Admissions call center by answering phone calls, responding to email inquiries, and managing CRM cases from applicants and departments. Support OneStop staff with escalated admissions inquiries via phone, email, or in person. Explain required documents such as transcripts, test scores, fees, and residency paperwork Enter and update application information in admissions systems to keep records accurate Troubleshoot and fix data issues in admissions systems Address and resolve holds on student accounts. Additional Duties Participate in cross-functional events, committees, call campaigns, and assist in creating reference materials. Assist in cross-training applicant services employees. Perform other duties and projects as assigned by the supervisor.

Requirements

• Bachelor's degree; or an equivalent combination of education and experience.

Nice To Haves

• Experience providing excellent customer service and working with the public
• Strong organizational skills, attention to detail, and ability to work independently
• Ability to build and maintain effective working relationships across departments
• Knowledge of methods for compiling, organizing, and analyzing data
• Problem-solving skills and the ability to troubleshoot data issues
• Experience with admissions systems such as Slate and/or PeopleSoft Campus Solutions
• Willingness to learn new processes and adapt to changing priorities

Responsibilities

• Review and process applications for undergraduate, graduate, professional, certificate, and online programs
• Maintain thorough knowledge of majors, degrees, and program levels to ensure efficient application processing.
• Determine residency classification for tuition purposes based on Florida's Residency Rules and Regulations.
• Finalize admitted student applications, review credentials, manage holds, and evaluate hold deferral requests.
• Serve as a primary point of contact for the Office of Admissions call center by answering phone calls, responding to email inquiries, and managing CRM cases from applicants and departments.
• Support OneStop staff with escalated admissions inquiries via phone, email, or in person.
• Explain required documents such as transcripts, test scores, fees, and residency paperwork
• Enter and update application information in admissions systems to keep records accurate
• Troubleshoot and fix data issues in admissions systems
• Address and resolve holds on student accounts.
• Participate in cross-functional events, committees, call campaigns, and assist in creating reference materials.
• Assist in cross-training applicant services employees.
• Perform other duties and projects as assigned by the supervisor.

Benefits

• Health, Dental, and Vision Insurance
• Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays, annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees