Admissions Officer, Employer Support

Strayer University•Wilmington, DE

2d•Hybrid

About The Position

Under general supervision, the Admissions Officer is responsible for handling all aspects of student recruitment efforts in a fast-paced, results and compliance-driven environment. This position involves helping individuals interested in attending Strayer University enroll by responding to inquiries, conducting phone interviews with prospective students, guiding them through the entire application and enrollment process, and consistently achieving performance objectives. The role also requires partnering with other functions to provide prospective students with necessary information regarding program offerings, financial options, and academic prerequisites to help them determine if Strayer meets their educational needs.

Requirements

Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations
Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students
Must have strong computer skills (Excel, PowerPoint, etc.)
Excellent oral and written communication skills
Must be able to travel 10% of time
Must be able to lift 10 lbs
Mobility within the office including movement from floor to floor
Travel via plane, car, and metro may be required to perform this job
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer
Effectively communicate, both up and down the management chain
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job
Applicants must be authorized to work in the United States
Visa sponsorship is not available for this position

Nice To Haves

2-5 years proven customer service and/or sales experience highly preferred
Bachelor’s degree or equivalent highly preferred

Responsibilities

Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries
Set phone interview appointments
Interview prospective students to determine their educational background and future goals and objectives
Educate prospective students on the benefits of attending Strayer University, including high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study
Assist prospective students with the application process and review qualifications for admission
Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable
Ensure prospective students’ admissions files are complete and assist students with initial registration process
Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office
Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment