RBF Admissions Manager - Seasonal

Elk Grove Park District•Elk Grove Village, IL

1d•$18•Onsite

About The Position

Under general supervision of the Aquatics Operations Supervisor, the Admissions Manager is responsible for supervising the Rainbow Falls Waterpark Admissions area, Cashier staff, and the majority of Customer Service at the Park. The Admissions Manager is hired as a seasonal employee, spanning Memorial Day through Labor Day. Work is performed at a self controlled pace but may vary depending on the demands of the situation at hand.

Requirements

Excellent communication skills
18 years of age or older (preferred)
Comfortable learning and navigating point of sale, member check in, and program registration software
CPR Certification or ability to obtain within 90 days of hire
Ability to maintain positive and effective working relationships with other employees
Must have worked as a Lifeguard at Rainbow Falls Waterpark for one full summer
Minimum 2 years of Cashier and Customer Service experience

Responsibilities

Supervise, train, and evaluate Cashiers
Manage the Admissions operations at Rainbow Falls Waterpark during open swim, programming, and special events
Work in conjunction with the Pool Manager to oversee and assist in emergency procedures and evacuations
Schedule cashiers and respond to coverage needs in daily schedule
Oversee admissions operations including processing Point of Sale transactions, selling daily admission and memberships, as well as registering participants for programs.
Oversee cash operations including verifying accuracy of end of shift deposits, creating change requests, and managing cash strips
Complete daily documentation and paperwork, including submitting work orders for necessary repairs and maintenance
Possess a working knowledge of all Park District facilities, programs, and pricing with an emphasis on Aquatics facilities, programs, and pricing
Measure Rainbow Falls patrons and give each person the appropriate wristband
Clean and organize the front lobby and workstation
Bring and use proper sun protection on every shift that includes time outdoors
Organize and inventory merchandise and wristbands
Communicate with all Park District personnel, including security, aquatic staff and party staff as needed
Go beyond the expected to provide exemplary customer service to patrons, including sharing information about the pool rules, EGPD programs, facilities, and events, and answering questions
Perform the job safely and in compliance with Park District policies, procedures, work and safety rules
Be familiar with the safe operation of any equipment necessary in accomplishing required tasks
Responsible for other duties as deemed appropriate by the Aquatics Supervisors or Aquatics Manager
Follow all Federal and State Labor Laws