Admissions Manager

Charlie Health

27d•$80,000 - $95,000•Remote

About The Position

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day. In this role, you’ll adhere to strict timelines and documentation standards while leading a team of Admissions Coordinators. You’ll be responsible for your team meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.

Requirements

3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
Experience with Salesforce
Strong proficiency in multitasking and operating in a high-paced environment
Proficiency in Microsoft Office and Google Suite

Nice To Haves

Experience in behavioral health is a plus
Familiarity with HIPAA policies is a plus

Responsibilities

Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
Lead hiring, training and performance reviews for Admissions Coordinators
Coordinate team schedules and workload distribution to ensure efficient operations
Responsible for delivering high contact center service levels and call quality
Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
Develop and implement best practices across the Admissions and Discharge process
Partner with Executive Leadership to update the business on Admissions team performance