Admissions Liaison 4 x 10's and every other weekend

Treasure Coast Hospice

About The Position

A liaison between patients/families and healthcare advocates and facilities. Acts as the patient access coordinator in Admissions. Explains the benefits of hospice. Informs patient and families how to elect hospice. Obtains all required documents and signatures to admit a patient to Treasure Coast Hospice. Educates patients/ families and referral sources about end of life care. Has a Social Worker background.

Requirements

High school diploma or equivalent required
C.N.A. or M.A. certification or other relevant certification and experience.
Social Worker background providing information to patients and families. Able to get consents signed.
Must maintain current auto insurance
Must demonstrate clinical competency upon hire and annually thereafter
Must be able to read, write, and verbally report clinical information to patients, caregivers, and other Hospice staff.
Must complete 12 hours of CEUs annually as well as additional company requirements
Must be able to handle sensitive issues and work well with others or independently when needed.
Minimum two years’ experience in patient care or healthcare marketing. Hospice experience preferred.
Must be proficient with computers.
Knowledge of EMR systems.
Attendance is a condition of employment.
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral sources.
Excellent interpersonal communication, presentation and customer service skills required.
Ability to travel within the organization’s territories.

Nice To Haves

Hospice experience preferred.

Responsibilities

Conducts appropriate amount of visits designated by the admission manager and completes all required documentation.
Receives referrals and makes assigned visits to patients and families acting as a liaison explaining hospice benefits and appropriateness for the program.
Collects data from patient or designee ensuring clarification and utilization of all eligible and that covered hospice services are clearly explained to patients and families.
Communicates outcome of referral meeting by providing outlined information to coordinators. Submits all necessary documentation to Admission office on same day of scheduled appointment.
Initiates, establishes, develops and maintains professional relationships between TCH and healthcare facilities as well as physicians, case managers, social workers, nursing staff etc.
Maintain a high level of urgency, customer consciousness and service excellence.
Demonstrated ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high-quality material with meticulous attention to detail.
Work productively in an environment with high levels of interruption.
Participate as an active supporter of the Treasure Coast Hospice’s compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization’s compliance program.
Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.