Story Land - Admissions Host (Workamper)

Herschend • Bartlett, NH

52d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions Host is responsible for assisting with greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Story Land - Admissions Host (Workamper)

Requirements

• Must be at least 14 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Ability to read, write, and speak fluent English

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Scan all passes and tickets to ensure accurate attendance and valid guest entry
• Answer guest questions and/or escalate these questions and concerns to the appropriate Guest Experience hosts
• Assist guests with entry, exit, and reentry to the park
• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Replenish Park maps while maintaining a clean work area
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Promptly notify the security team or the operator of host and guest injuries or emergencies
• Assist in other departments as needed
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored hosts events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed