Admissions Counselor NE

Embark Behavioral Health•White Haven, PA

10d•$27

About The Position

Join Our Mission to Create Joy and Heal Generations! Admissions Counselor - Part-Time White Haven, PA Starting Hourly Pay: $27.00 an hour Are you a driven Admissions professional who thrives on making meaningful connections? Do you want your work to truly change lives? At Embark Behavioral Health, we’re on a mission to help families heal—and we’re looking for a high-performing Admissions Counselor with strong sales skills to join our team. This is your chance to combine empathy with persuasion to help families navigate the life-changing decision to seek treatment.

Requirements

High School diploma or equivalent is required, associate or bachelor’s degree preferred.
Two years sales experience in relevant behavioral health field.
Proven ability to exercise independent judgment and decision-making in a fast-paced environment.
Strong relationship-building, negotiation, and client service skills.
Knowledge of behavioral health services, insurance verification, and referral networks.

Nice To Haves

Knowledgeable of industry trends, marketing strategies, and consumer psychology.
Reading, writing and comprehension.
Ability to problem solve.
Ability to forge meaningful connections with clients.
Knowledgeable of private pay and insurance funded reimbursement of care.
Knowledgeable of treatment interventions offered and performed.
Knowledgeable of diagnoses and familiarity with level of care criterion.

Responsibilities

Strategic Admissions Management
Develop and implement admissions strategies to optimize conversion rates and census growth.
Utilize data analysis and market insights to enhance admissions performance and identify areas for improvement.
Ensure all admissions processes align with regulatory, ethical, and company standards.
Client Engagement and Relationship Building
Act as a trusted advisor for prospective clients and families, offering expert guidance on program offerings, costs, and the admissions process.
Establish and maintain high-value relationships with referral partners, mental health professionals, treatment facilities, and other stakeholders.
Lead client consultations, intake assessments, and strategic decision-making to ensure appropriate placement.
Sales, Marketing, and Business Development
Proactively drive lead generation and referral development, contributing to overall census and revenue goals.
Serve as a brand ambassador, presenting the value of Embark Behavioral Health’s specialty programs to potential clients and external partners.
Partner with marketing, outreach, and operational teams to align messaging and enhance the admissions pipeline.
Operational Oversight and Compliance
Oversee the processing of applications, ensuring compliance with company policies and industry regulations.
Collaborate with revenue cycle management on insurance verification and financial counseling for families.
Monitor key performance indicators (KPIs) and take initiative to improve admissions efficiency and effectiveness.
Leadership and Cross-Functional Collaboration
Provide thought leadership and strategic direction for admissions best practices and process improvements.
Work closely with on-site admissions teams, clinical staff, operations, and leadership to ensure an exceptional client experience.
Participate in training, mentorship, and continuous improvement initiatives to enhance team capabilities.
Maintain extensive knowledge of program offerings including the cost of care and ability to guide clients to the appropriate placement.
Answer calls and overflow lines for Specialty programs with the goal of less than 8% missed call rate.
Assisting with referral partner leads to Embark branded programs when indicated necessary.
Submit verification of benefits and insurance authorizations on behalf of families.
Provide superior experience for clients to exceed their expectations and generate trust in Embark Behavioral Health and all associated programs.
Present and demonstrate programs, program benefits and value to potential clients and their families.
Forge meaningful connections with clients, ensuring every interaction is personal and seamless.
Understand client needs and provide tailored solutions to meet their requirements.
Gain a deep understanding of the company’s behavioral health services.
Supports the onsite Admissions teams to achieve enrollment targets, customer satisfaction, lead management and quality standards.
Oversee the processing of applications for specialty programs, ensuring all materials are received, reviewed, and processed in a timely manner.
Serve as the primary point of contact for applicants, answering inquiries, providing guidance on application requirements, and addressing any issues that arise during the admissions process.
Build and maintain strong relationships with healthcare providers, mental health professionals, treatment facilities and other key decision makers.
Take initiative to strategize and increase individual productivity.
Collaborate with program-based staff to ensure exceptional admission process.
Support lead generation and marketing initiatives, as needed, to increase brand awareness.
Maintain accurate records of admission statuses, admission decisions and other relevant data.
Collaborate with internal teams, including marketing and outreach, revenue cycle management, operations, etc., to ensure alignment and successful execution of strategy.