Admissions Counselor

UNC-Chapel Hill • Chapel Hill, NC

5d • Hybrid

About The Position

Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. We are seeking an Admissions Counselor to provide excellent customer service and guidance to prospective students who have expressed interest in one of UNC Kenan-Flagler Business School’s professional programs (including but not limited to: Master of Accounting ( MAC ), Master of Business Administration ( MBA ), etc.). These interactions will include personal outreach, primarily via email, Zoom, phone, and online chat, to provide information on, and answer questions about, said programs and the admissions process. Ultimately, the Admissions Counselor will help increase the quantity, quality, and diversity of the program’s application pool. The Admissions Counselor will possess excellent communication skills, a high level of organization, and the ability to present and promote UNC Kenan-Flagler during on-campus, off-campus, and virtual recruitment events. The Admission Counselor may also help coordinate visits to classes, arrange for outreach between staff/students and prospective students, and provide regular reporting on outreach activities and the status of prospects and applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or programs at large.

Requirements

• Strong communication skills, both written and verbal.
• Ability and willingness to interact with people over Zoom, email, or phone for a large part of the day.
• Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
• A strong customer-service orientation.
• Ability to work in a team environment and work independently.
• Strong counseling skills including listening, guiding and problem-solving.
• Excellent professional judgment in handling demanding customers.
• Working knowledge of Microsoft Office.

Nice To Haves

• Knowledge of Slate, HubSpot, Salesforce, or other CRM systems.
• Corporate sales or higher education admissions experience.
• Excellent presentation skills.

Responsibilities

• Provide excellent customer service and guidance to prospective students
• Provide information on programs and the admissions process
• Increase the quantity, quality, and diversity of the program’s application pool
• Present and promote UNC Kenan-Flagler during recruitment events
• Coordinate visits to classes
• Arrange for outreach between staff/students and prospective students
• Provide regular reporting on outreach activities and the status of prospects and applicants
• Lead special projects for the Marketing and Prospect Management team or programs at large

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees