Admissions Counselor II

University of Southern California•Los Angeles, CA

45d

About The Position

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our mission is achieved by providing students with experiential, practice, and competency-based learning, and culturally responsive training that is informed by evidence and best practices. Recruitment and Admissions within the USC Suzanne Dworak-Peck School of Social Work is seeking an Admissions Counselor II. The Admissions Counselor II plays a critical role in advancing the USC Suzanne Dworak-Peck School of Social Work's recruitment and admissions efforts. This position is responsible for planning, coordinating, and executing comprehensive recruitment strategies and outreach initiatives to attract and engage prospective students, including university visits, graduate fairs, and other recruitment events. In addition, the Admissions Counselor II provides guidance and support to prospective students throughout the admissions process, evaluates and processes applications, makes admission decisions, and ensures compliance with university policies and regulations. Some travel is required for this position, as you will be attending various recruitment events and visiting prospective schools and colleges to promote the School's programs.

Requirements

Bachelor's degree
Minimum of two years of work experience in admissions or recruitment within higher education
Ability to gather, analyze, evaluate, and assess large amounts of data
Strong skills in interviewing, counseling, conflict resolution, problem-solving, and decision-making
Ability to interpret, analyze, and apply policies, procedures, regulations, and requirements
Highly organized with exceptional attention to detail
Strong interpersonal and diplomatic skills for communicating effectively with diverse individuals and groups
Excellent written, oral, and presentation skills, including experience developing communication plans and instructional materials
Experience with CRM systems
Proficiency in office communication software/tools (e.g., Google Suite, Slack, Zoom)

Nice To Haves

Familiarity with transfer credit policies and financial aid programs
Strong interpersonal, communication (written and oral), and organizational skills.
Demonstrated commitment to the School of Social Work's values, including social justice, anti-racism, inclusion, diversity, equity, and access.
Experience in social media management

Responsibilities

Counsel prospective students and their families on admission policies, procedures, and educational opportunities throughout the enrollment process
Respond to applicant inquiries and resolve admission-related issues through in-person meetings, phone, email, and CRM systems
Ensures confidentiality and compliance with the Family Educational Rights and Privacy Act (FERPA).
Maintain current knowledge of university policies affecting admission and transfer credit evaluation; review and assess applications and make admission decisions in line with guidelines
Identify and select scholarship recipients based on eligibility requirements
Plan and coordinate recruitment programs and outreach efforts, including university visits, graduate fairs, and other recruitment events
Develop recruitment strategies and plans for assigned territories
Assess effectiveness of recruitment strategies and modify as needed
Support special projects, including planning, development, and implementation of short and long-term enrollment goals
Research, gather, and analyze data for trends and conclusions; present results and recommendations to administrators
Serve as a resource for the university community and assist in preparing content for informational materials, websites, and social media