Admissions Counselor I -MSSC

University of Texas At El Paso•El Paso, TX

44d

About The Position

Under the general supervision of the MSSC Education Benefits Manager, serves as the Department of Veterans Affairs School Certifying Official providing VA educational benefit assistance to members of the various branches of military service, veterans and their dependents through close adherence to stated policies, procedures and regulations of the Department of Veteran Affairs, federal/state government, and University. This position requires attention to detail, exceptional problem solving skills, and the ability to work in a team environment.

Requirements

Bachelor's Degree from a 4-year accredited institution.
One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Responsibilities

Processes approximately 1,500+ incoming VA certifications, ensures necessary documents are submitted, calculates tuition and fees,
and performs data entry as necessary via UTEP/VA systems such as Perceptive Content, Banner, and Enrollment Manager (EM).
Processes incoming VA certification requests, ensures necessary documents are submitted, and performs data entry as necessary.
Provides assistance to veterans/dependents in securing benefits due and monitors programs to ensure veterans are receiving all
benefits entitled to.
Processes various internal VA reports, submits updates to enrollment certifications and grades.
Resolves problems regarding eligibility and payment of VA benefits with appropriate entities.
Maintains knowledge of various benefits, VA legislation changes, services available and regulations governing their administration.
Processes incoming VA overpayments in collaboration with Student Business Services.
Reports grades and withdrawals to the VA as necessary.
Processes student's changes in schedule in a timely manner to the Department of Veterans Affairs (DVA).
Answers questions from students over e-mail regarding MSSC and VA related inquiries.
Provides assistance over email to active duty/veterans/dependents with benefits and general VA questions.
Prepares or assists active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation.
Assists in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.
Maintains knowledge of policies and regulations governing the administration of Veteran Affairs benefits.
Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other
reports; acts as custodians of university documents and records.
Assists and or leads VA compliance surveys (audits), including preparation of files for compliance visits.
Assists with orientation sessions/welcome days for new/transfer students as needed.
Aids in the training of new hires within the department.
Assists in seeing students and working additional hours during peak periods.
Serves as liaison to VA regional offices, University departments or administrative areas.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies, and federal VA policies.
Other duties may be assigned.