Admissions Counselor I - Office of Admissions

University of Texas at Austin • Houston, TX

2d • Onsite

About The Position

Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas, and viewpoints. Must be eligible to work in the United States on a full-time basis for any employer. This is a temporary position not to exceed a year. Position is located in Houston, Texas. The Admissions Counselor I serves as primary contact for prospective students, families and other contacts in assigned territory. Provide information about The University of Texas at Austin's undergraduate experience, admission process and educational value in various capacities. Identify and refer select prospective students to recruitment team.

Requirements

• Bachelor's degree.
• Experience providing customer service.
• Experience using Microsoft Office and standard office equipment.
• Experience in preparing and conducting presentations.
• Experience assisting or counseling students.
• Strong interpersonal and organizational skills.
• Ability to manage multiple tasks, projects, and priorities.
• Excellent written and verbal communication skills; professional demeanor.
• Proficiency in Microsoft Office.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Bilingual in Spanish and English.
• More than two years of customer service experience.
• Admissions experience and/or experience working with students on a university or college campus as an orientation or peer advisor, resident assistant, student ambassador, or with other student service-oriented departments or organizations.
• Experience with UT Austin policies, procedures, and programs.
• Direct experience working for a competitive and highly selective institution.
• Advanced experience using Microsoft Office and customer databases.
• Ability to communicate professionally and empathetically with parents and students.
• Experience in a fastpaced environment.
• Demonstrated ability to successfully build, nurture, and balance professional relationships to achieve tasks.
• Familiarity with The University of Texas at Austin's academic offerings and student life.

Responsibilities

• Communicate with and engage prospective students throughout the college selections, admissions and enrollment process on an individual basis via phone, email, and in-person meetings.
• Drive personal vehicle, rental vehicle, or university vehicle to accomplish tasks.
• Engage and communicate with varied populations of high-ability prospective students throughout the college selections, admissions and enrollment processes both in-person and using various communications tools.
• Maintain strong relationships with high school, district, alumni, community stakeholders, business and educational contacts in assigned territory.
• Conduct presentations on the undergraduate experience, value of a degree, and admissions process of The University of Texas at Austin.
• Represent the university at regional, school and community college fairs and programs.
• Travel frequently to and throughout assigned territory to implement recruitment strategy.
• Serve as file reviewer for admission.
• Meet numeric, chronological and qualitative reading goals and participate in the scholarship award process.
• Using strategic planning, data and assessments to understand assigned territory, plan and coordinate all aspects of general high school and student-based outreach and recruitment activities, including scheduling, reporting and assessment.
• Coordinate recruitment and outreach in community colleges and organizations within assigned territory.
• Work towards advancing the goals of the Office of Admissions.
• Use and update the office's customer relationship management system (CRM) in a timely and efficient manner.
• Maintain active communication with Admissions team and other related offices as necessary.
• Assist other staff with territory event programming and support general recruitment programming and initiatives for the Office of Admissions.

Benefits

• The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
• Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level