Admissions Coordinator

ODYSSEY BEHAVIORAL GROUP•Franklin, TN

About The Position

Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odyssey’s network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities. The Admissions Coordinator responds to incoming telephone inquiries, oversees subsequent communications, on-call duties, and actively coordinates multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Odyssey Eating Disorder Network.

Requirements

Position requires a high school diploma or equivalent and a minimum of two years of behavioral healthcare admissions experience.

Nice To Haves

Bachelor’s degree or equivalent and familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings preferred.

Responsibilities

Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.