Admissions Coordinator

Cove Forge Behavioral Health Center•Williamsburg, PA

32d•$15•Onsite

About The Position

Cove Forge Behavioral Health is seeking a reliable and detail‑oriented Admissions Coordinator to join our team. This role is essential to ensuring a smooth, compassionate, and efficient admissions experience for individuals seeking treatment. If you are a self‑starter with strong organizational skills and a desire to support meaningful work, we’d love to meet you. The Admissions Coordinator serves as the first point of contact for prospective patients, families, and referral sources. This role supports the admissions process by gathering information, verifying insurance, coordinating schedules, and ensuring accurate documentation. The ideal candidate is proactive, comfortable working with computers, and able to manage multiple tasks with precision. Located among the woods and mountains of the Williamsburg, PA, countryside, Cove Forge Behavioral Health System is a residential treatment center for adults who are struggling with substance use disorders and co-occurring mental health conditions. For more than 30 years, our goal has been to help each recovering individual successfully achieve lifelong sobriety. At Cove Forge, we aim to be a world-class organization that sets the standard of excellence in the treatment of addiction and other chronic behavioral health disorders. We value clinical excellence, integrity, open communication, teamwork, mutual respect, and passion for the work we do, and we work diligently to inspire these qualities not only in our staff members but in the individuals to come to us for help.

Requirements

High school diploma or equivalent required
Working knowledge of computers and comfort with electronic systems
Strong attention to detail and accuracy in documentation
Excellent communication and customer‑service skills
Ability to work independently and take initiative
Bachelor’s degree required.
One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

Nice To Haves

Basic understanding of insurance processes preferred
Experience in healthcare, behavioral health, or admissions is a plus but not required
LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
First aid may be required based on state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
Schedule assessments of voluntary patients.
Respond promptly to inquiry calls.
Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist Admission Counselor in registration of patient to the assigned program.
Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.