Admissions Coordinator (Tampa)

Clean Recovery Centers•Lake Magdalene, FL

2d•$42,000 - $50,000

About The Position

The Admission Coordinator is responsible for answering and responding to inquiry/intake calls, client screenings, admissions, and admission approval by appropriate staff to include CEO, supervisor, medical or clinical. This position is also responsible for with the admissions and facility staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals.

Requirements

Experience in the field of substance abuse, knowledge of 12 steps or customer service.
Must be computer literate.
No education required, on the job training is offered.
Customer Service
Knowledge of the Principles and Practices of the Substance Abuse Industry
Adheres to the facility ethics code.
Knowledge of DCF guidelines.
Knowledge of Joint Commission Standards relating to assessments and competencies.
Competency will include:
Suicide/Homicide assessment
Trauma – Abuse – Neglect
Mental Status assessment
Vital signs
UA testing
Evaluation for symptoms/risks of needing Detox – seizure risk
Experience with CRM Software
Demonstrates Proficiency in Communication & Written skills.
Knowledge of State & Federal Statutes Regarding Client Confidentiality laws.
Knowledge of Drug-Free Workplace
Knowledge of Workplace Violence Prevention
Knowledge of Corporate Integrity & Compliance

Nice To Haves

A minimum of 1 year experience in substance abuse preferred, but not required.
Familiar with community resources
Relationships with other Treatment Centers

Responsibilities

Answers inquiry calls efficiently and courteously within three rings.
Answers any questions callers may have that are of a non-clinical nature; appropriately transfers calls if clinical issues arise.
Appropriately completes inquiry call forms.
Coordinates and schedules prospective client screenings.
Coordinates and processes all admissions to the facility.
Seeks medical approval for prospective clients that report a medical condition, seeks clinical approval for prospective clients that report a psychiatric condition.
Responsible for obtaining demographic and financial information during inquiry calls.
Forwards financial coverage information to billing department; verifying insurance information, as necessary.
Maintains the Inquiry Call Board and follows up accordingly.
Responsible for mailing program literature when requested.
Ensures the clinical and financial screening criteria have been met prior to admission.
Obtains necessary consents, identifications and financial documents needed to admit client into the program.
Provides community awareness education and in-services on behalf of facility as assigned.
Complies with facility policies and procedures.
Participates in all staff meetings; responsible for obtaining information if not in attendance.
Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth.
Maintains confidentiality of client information and records; and of facility proprietary, privileged, and/or confidential information.
Daily CRM follow up on prospective clients.
Communicates and problem solves via the chain of command.
Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity.
Seeks corrective criticism and the ability to evaluate suggestions objectively.
Report to work as assigned.
Completes daily tasks as assigned and documents the delivery of all client services.
Maintains acceptable overall attendance.
Promotes a favorable/positive work atmosphere.
Attends in-services and educational training as necessary and as assigned.
Maintains updated competencies required to perform client assessments
Seeks out learning experiences and incorporates new knowledge into practice.
Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
Reports personal symptoms of suspected illness or contagious diseases to the Infection Control designee.
Maintains safety of the physical environment.
Performs all other tasks as assigned and being on call.